Careers
Current Openings
Dispatch Agent
We are looking for an experienced hospitality professional to join our rapidly growing team as a Logistics & Dispatch Specialist! The Dispatch department is the foundation for successful operations each day, so this is a hands-on, cross-functional position working directly with all departments.
Dispatch Agent
The Logistics and Dispatch Specialist is responsible for managing and dispatching maintenance, engineering, housekeeping, inspection, and arcade work orders across the company’s portfolio in the Greater Orlando area. The ideal candidate is experienced in dispatch and/or room control, comfortable managing vendors and solving scheduling challenges, and works well under daily deadlines.
- Lead all daily communication between technicians, inspectors, vendors, guests, and BOH departments. Directly responsible for dispatching and vendor management.
- Use and maintain the Property Management System (PMS) to receive and dispatch all daily/day-of work orders, while managing outstanding tickets, long-term project scheduling, and vendor coordination to complete tasks.
- Accurately maintain exceptionally detailed notes, images, and videos of work order status within the PMS, managing every ticket for accuracy and timely completion.
- Proactively address problems and suggest solutions to ensure timely processing and issue resolution; Assess situations to prioritize calls and work orders efficiently and effectively.
- Effectively manage large scope of work orders that involve several vendors and break down work orders into supporting work orders.
- Create, own, and implement the process of auditing work orders, adding information, costing tickets, closing tasks, and obtaining operations approvals.
- Regularly communicate with the field team to ensure accurate ticket execution, appropriate time for labor, and cost of parts within each work order
- Oversee the route of field technicians and track delivery status of products ordered by the Purchasing department. Coordinate route schedules effectively, managing labor availability and skill specialty.
- Exceptional project management, organizational, and writing skills.
- Ability to multi-task, prioritize, and organize work to meet deadlines and multiple requests, work effectively under pressure and under tight timelines.
Dispatch Supervisor
We're seeking a highly organized and proactive Dispatch Supervisor to support our operations. The Dispatch Supervisor will play a critical role in coordinating and overseeing the dispatching of maintenance, housekeeping, guest services, and other service requests to ensure efficient and timely issue resolution.
Dispatch Supervisor
The ideal candidate is someone with excellent communication skills, strong leadership abilities, and a commitment to delivering exceptional experiences for our guests.
- Supervise and coordinate the dispatching of maintenance, housekeeping, and other service requests to appropriate personnel or departments.
- Monitor incoming requests through various channels, such as phone calls, emails, and online platforms.
- Prioritize and assign tasks based on urgency, nature of the request, and availability of resources.
- Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards.
- Maintain accurate records of dispatched requests, including timestamps, assigned personnel, and completion status.
- Liaise with various departments, including maintenance, housekeeping, front desk, and management, to coordinate service delivery and resolve guest-related issues.
- Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolutions.
- Collaborate with the property management team to identify trends, recurring issues, and areas for improvement in the service delivery processes. Monitor the quality of service provided by maintenance, housekeeping, and other service teams to ensure adherence to company standards and guest expectations.
- Conduct regular inspections or follow-ups to verify the completion and satisfactory resolution of dispatched requests.
- Address any quality or performance issues promptly and implement corrective actions as necessary.
Guest Services Representative
We're seeking a Guest Services Representative to join our team, responsible for delivering a first-class experience to all our guests. Your main priority is to ensure our guests are having the best vacation possible. This includes concierge-like services by adding services and experiences but also working with our operations team to quickly remediate any issues that might arise.
Guest Services Representative
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Answer guest phone calls and respond to messages promptly with the goal of creating a welcoming relationship with the guest
- Owning all guest issues and making sure there is a two-way communication line when assisting with guest issues
- Working with the operations team and vendors to ensure we deliver the best guest experience
- Work within a Property Management System (Track & Streamline), to modify existing bookings
- Work within the operations tool (Breezeway) to create tasks and follow up on them
- Service existing bookings by adding experiences and services to enhance the guest experience
- Create partnerships and provide a concierge service to all our guest
- Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs
Guest Services Supervisor
We are seeking a dynamic individual who will play a pivotal role in supporting our Guest Services team in delivering exceptional customer service to our guests and investors. This individual will have excellent critical thinking skills, and an agile ability to problem solve and lead by example in customer service and communication.
Guest Services Supervisor
You will be responsible for assisting in managing the day-to-day operation of the guest services team to ensure Villatel’s level of service and hospitality are provided to all guests. This position will interface directly and work hand-in-hand with the Operations Team to resolve guest concerns and issues This job will initially be a hybrid position working in-person from our Davenport, FL office and remotely with future plans to work in-person at our offices in Orlando, FL.
- Will provide direction and coordination of the Guest Services staff. Lead, motivate, and coach a team of agents to achieve performance targets and provide exceptional service.
- Ensure that the check-in and check-out process runs as smoothly as possible. Reinforcing brand standards by conducting regular training sessions to enhance the skills and knowledge of our agents, ensuring they are well-equipped to assist guests and investors
- Monitor and evaluate calls, emails, and chat interactions to maintain service quality and consistency.
- Handle escalated guest inquiries and issues effectively, ensuring swift resolution and guest satisfaction.
- Generate reports on team performance and call center metrics, providing insights for improvement.
- Identify opportunities for process optimization and implement best practices to enhance efficiency.
- Ensure team compliance with company policies, industry regulations, and data security standards.
- Work closely with other departments, such as property management and reservations, to coordinate and improve the guest experience.
- Create and manage team schedules to ensure adequate coverage during peak periods and maintain adherence to service level agreements.
Hospitality Procurement & Operations Project Manager
We are seeking an experienced and detail-oriented Hospitality Procurement & Operations Project Manager to oversee procurement activities and operational processes within our organization.
Hospitality Procurement & Operations Project Manager
The ideal candidate will have a strong background in procurement, supply chain management, and project management, with a focus on optimizing efficiency and effectiveness across our operation.
- Develop and execute procurement strategies to fulfill business requirements.
- Identify and evaluate suppliers, negotiate contracts, and establish favorable terms.
- Monitor supplier performance and address any issues to ensure reliability and quality.
- Collaborate with internal stakeholders to assess procurement needs and ensure timely delivery of materials and services.
- Oversee the execution of operational projects, including the implementation of new processes, systems, and technologies to improve efficiency and streamline procedures.
- Lead cross-functional operations teams to achieve project objectives, including defining project scope, timelines, and deliverables, and ensuring alignment with organizational goals.
- Optimize logistics processes to minimize costs and improve efficiency.
- Liaise with freight forwarders, carriers, and customs brokers to facilitate smooth import/export operations.
- Plan and coordinate transportation, warehousing, and distribution activities.
- Implement inventory control measures to optimize stock levels and reduce carrying costs.
- Conduct regular inventory audits and reconcile discrepancies to maintain accuracy.
- Analyze demand patterns and forecast inventory requirements to prevent stockouts or overstock situations.
- Develop and implement inventory replenishment strategies to ensure uninterrupted supply chain operations.
- Analyze inventory data to identify trends, forecast demand, and make informed purchasing decisions.
- Generate inventory reports and metrics to track performance and identify areas for improvement.
- Identify opportunities for process optimization and cost reduction in inventory and logistics operations.
Hospitality Training & Development Manager
We are looking for an experienced hospitality professional to join our rapidly growing team as a Hospitality Training and Development Manager, to develop and implement cohesive training efforts across functional disciplines within hospitality operations!
Hospitality Training & Development Manager
The ideal candidate possesses a strong background in designing and implementing comprehensive training programs aimed at enhancing the skills and knowledge of hospitality staff. They will excel in collaborating with department heads to identify training needs, develop materials, and facilitate engaging learning experiences, while also demonstrating proficiency in evaluating training effectiveness and refining programs to align with industry best practices and organizational objectives.
- Collaborate with department heads to assess training needs across various roles within the hospitality organization.
- Design and develop training programs that address identified needs, including onboarding, job-specific skills, customer service, safety protocols, and leadership development.
- Create engaging and interactive training materials such as presentations, e-learning modules, videos, and job aids.
- Conduct training sessions for employees using a variety of instructional techniques and formats, including classroom training, workshops, webinars, and hands-on activities.
- Coordinate with subject matter experts to facilitate specialized training sessions in areas such as food and beverage service, housekeeping standards, front desk procedures, etc.
- Develop assessment tools and mechanisms to evaluate the effectiveness of training programs.
- Collect feedback from participants and stakeholders to identify areas for improvement and refine training content and delivery methods accordingly.
- Monitor the performance of employees’ post-training to assess the impact of training initiatives on job performance and guest satisfaction.
- Regularly review and update training materials and curriculum to ensure relevance and effectiveness.
- Work closely with department managers and HR to coordinate training schedules, resources, and logistics.
- Communicate training objectives, schedules, and expectations to employees and managers effectively.
Maintenance Technician - Orlando, FL
We’re looking for a reliable maintenance professional who can keep our facilities operating efficiently. You will play a key role in our success by going above and beyond guest expectations to achieve that “wow” factor. Jobseekers should be hardworking problem solvers ready to go from day one.
Maintenance Technician - Orlando, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Provide the day-to-day maintenance, security, and engineering inspections to our inventory of villas, handling all routine engineering and maintenance tasks directly and coordinating vendors where needed
- Inspect the building for any structural damage to windows, doors, and walls and perform necessary repairs
- Ensure all equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring are in working order by conducting routine maintenance and performing repairs, as needed
- Develop and execute preventative maintenance measures to keep our equipment operating efficiently and prevent any safety risks
- Develop a creative direction for each project, ensuring that all designs and/or animations align with our brand guidelines and aesthetics
- Documents all work via our work order/ticket system, to record the details of completed repairs and service orders for equipment with photographs
- Work with dispatch to ensure any/all outstanding items from the day prior are addressed prior to assisting with the current day’s tickets
- Perform auxiliary tasks in support of the housekeeping and inspection teams as needed.
- Ensures proper use of inventory and supplies, making notes to supervisor/manager when supplies are low and/or missing
- Reports any missing or damaged items in homes immediately, following established processes.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Performs routine maintenance on equipment and systems such as plumbing fixtures, HVAC units, and electrical wiring to ensure optimal performance and make any repairs
Pool Maintenace Technician - Melbourne Beach, FL
We’re seeking a fulltime skilled and dedicate Pool Maintenace Technician to join our team. The ideal candidate will be responsible for maintaining the cleanliness, safety, and functionality of our pool facilities, as well as assisting with various other maintenance tasks.
Pool Maintenace Technician - Melbourne Beach, FL
This role requires a Certified Pool Operation (CPO) certification coupled with a strong professional background in pool maintenance procedures along with general home maintenance knowledge. This individual will split their time between pool-related duties and the maintenance tasks assigned to them.
- Perform routine maintenance tasks such as cleaning and vacuuming pools, balancing chemicals, and checking water levels.
- Perform routine cleaning of pool surfaces, tiles, and surrounding areas to maintain cleanliness and appearance for the guest.
- Conduct regular inspections of pool equipment, including pumps, filters, heaters, and chemical feeders, to identify issues for repair; and monitor and maintain pool circulation and filtration systems.
- Conduct safety inspections of the pool safety fence to ensure proper functionality; identify hazards, and report issues to management.
- Ensure proper inventory of pool supplies and chemicals.
- Handle and store pool chemicals in accordance with safety and health department regulations.
- Perform general maintenance tasks to include routine inspections, engineering repairs, and partnering with our Maintenance Technicians to create preventative measures to keep equipment running smoothly.
- Provide day-to-day maintenance, security, and engineering inspections to our inventory of villas, handling all routine engineering and maintenance tasks and coordinating with vendors as needed.
- Document all work via the work order/ticketing system, to record completed repairs and services.
- Communicate all guest issues and feedback to management to ensure appropriate actions are taken.
Reservations Agent
We're seeking a Reservations Agent to join our team, responsible for providing expert knowledge of our brand and products to uncover their needs and recommend personalized solutions that will help guests create experiences and memories like no other destination.
Reservations Agent
As a Reservations Agent, you will represent Villatel as both a guide and a salesperson, offering your expertise to help solve guests’ problems.
- Observe, study and understand the needs of guests
- Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, and many others
- Become a product expert! Know our homes to walk all guests through them via phone
- Be a Villatel ambassador, so that potential guests know the value and the difference we add
- Motivated and driven to close all inquiries into bookings
- Work within a Property Management System (Track), to enter new bookings and modify existing bookings
- Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences
- Researches and provides information in order to accommodate special needs
- Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs
Resort Operations Manager
We are looking for an experienced hospitality professional to join our rapidly growing team as an Operations Manager, to provide operational leadership to our multiple communities in Greater Orlando! This is a hands-on position directly overseeing the operations field team and working side by side with executive leadership to plan, execute, and evaluate all aspects of operations across communities and improve Villatel’s departmental functions.
Resort Operations Manager
As an Operations Manager at Villatel, you will be responsible for overseeing the operational performance and strategic direction of multiple properties. You will be responsible for overseeing all aspects of daily operations to ensure the highest levels of guest satisfaction, revenue generation, team development, and financial performance. You will play a key leadership role in driving operational excellence, optimizing efficiency, and upholding brand standards.
- Oversee the management of departments to ensure a seamless execution of operational activities and processes.
- Provide strategic leadership guidance, and support to managers and operational teams to ensure the delivery of exceptional guest experiences.
- Liaise daily with the Ops HODs to forecast departmental business functions on a weekly basis to ensure the smooth running of the day-to-day operations. Attending regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
- Conduct daily property visits and inspections to ensure compliance with brand standards, policies, and procedures.
- Monitor performance metrics, guest feedback, and quality standards to identify areas for improvement and implement corrective actions as needed.
- Develop and implement strategies to maximize revenue generation, occupancy rates, and average daily rates (ADR) across all properties.
- Monitor the purchases of each department to maintain effective cost controls while preserving the long-term value of each asset.
- Provide coaching, mentoring, and performance feedback to managers to support their professional growth and development.
- Monitor guest satisfaction scores, reviews, and feedback to assess service quality and identify areas for improvement.
- Implement quality assurance programs and standards to ensure consistency in service delivery and guest satisfaction across all properties.
- Develop and execute strategic plans and initiatives to drive business growth, market expansion, and brand positioning within the area.
