Careers
Current Openings
Resort Services Runner
We're seeking a Resort Services Runner who will be responsible for the daily upkeep, cleanliness, and curb appeal of Villatel properties in Davenport and Kissimmee. This individual will focus on the routine cleaning of grill equipment, sanitation, and general maintenance of outdoor areas. This position is highly active and requires a detail-orientated individual who can work independently to maintain Villatel's presentation standards.
Resort Services Runner
- Perform daily cleaning and routine maintenance of exterior grills to ensure they are sanitary and guest-ready.
- Responsible for the regular cleaning and sanitization of exterior trash bins across the site.
- Conduct frequent exterior walks to identify and remove loose debris or litter from the grounds.
- Monitor the condition of sidewalks and driveways, ensuring they are free of stains and debris.
- Facilitate and perform pressure washing for sidewalks, driveways, and entryways as identified during inspections.
- Assist the broader maintenance team with simple, miscellaneous tasks and minor technical tickets as assigned.
- Notify the Maintenance Field Lead or Manager of any larger maintenance issues or safety hazards discovered during daily rounds.
- Use Breezeway to log completed tasks, upload photos of cleaned areas, and track daily progress.
Chef de Cuisine, Aqua Bay Bar & Grille
We're hiring a Sous Chef, who has a passion for being right in the middle of the action—supporting the Director of Food & Beverage, leading a rockstar kitchen team, and serving up fresh, flavorful dishes that wow guests enjoying resort life. From poolside bites to themed events and seasonal menus, you’ll help create culinary experiences guests can’t stop talking about. If you thrive in a fast-paced environment, love leading a team, and have a flair for creativity, this is your moment.
Chef de Cuisine, Aqua Bay Bar & Grille
- Lead the Kitchen Crew by jumping into daily operations to keep the operation running like a well-oiled machine
- Supervise the inspire the cook during service while creating a positive, high-energy environment
- Deliver next-level food quality by ensuring every dish looks amazing and tastes even better while running line checks and monitoring ticket times, especially during active poolside rushes
- Get creative and assist in design and execution of menus that keep guests coming back while they enjoy their stay
- Support seasonal and catering menus and updates and costing coupled with recipe testing and team training
- Own inventory and costs by managing inventory and proper stock rotation
- Support food cost control and accurate inventory while keeping a close eye on food usage while minimizing waste
- Keep it clean and safe by maintaining an inspection-ready kitchen and training the staff on proper food handling and safety practices
- Report and help coordinate any maintenance needs
- Communicate and partner with the front-of-house to deliver seamless service and share menu updates, event details and daily needs clearly to the Back-of-House team
- Act as the bridge between the kitchen and Director of Food & Beverage so, everyone has the information they need
Assistant Manager, Resort Amenity Services
We're seeking an energetic and hands-on Resort Amenities Services Assistant Manager to help keep the good times rolling! In this role, you’ll be at the heart of the action—overseeing daily operations across our amenity spaces, from the excitement of the waterpark to the creativity of our activities programming.
Assistant Manager, Resort Amenity Services
You’ll lead from the front, coaching and motivating your team to deliver unforgettable guest experiences while ensuring everything runs safely, smoothly, and at peak performance.
- Oversee daily operations of all amenity spaces, including the waterpark, activities programming, and guest engagement areas, ensuring a safe, clean, and engaging environment for all guests.
- Serve as the on-the-floor leader, maintaining strong visibility and presence while directing Amenity Team Members to ensure alignment with Villatel standards.
- Monitor guest feedback and communicate trends, wins, concerns, and opportunities to leadership.
- Monitor all waterpark and amenity operations to ensure strict adherence to safety standards, policies, and emergency procedures.
- Act as the primary escalation point for guest concerns, resolving issues promptly, professionally, and with a guest-first mindset.
- Lead onboarding and ongoing training for Resort Experience Hosts through the Villatel Experience Academy, ensuring all team members are properly trained and certified before operating independently.
- Oversee inventory levels for all amenity operations, including towels, activity supplies, equipment, and guest-facing materials.
- Support and oversee the execution of daily activities and special events, ensuring programming is organized, engaging, and aligned with the Villatel brand.
- Partner with maintenance, housekeeping, and other departments to address facility needs and resolve issues efficiently.
- Support opening and closing procedures, ensuring team readiness, operational setup, and completion of end-of-day responsibilities.
- Ensure compliance with all company policies, procedures, and safety standards at all times.
- Lead with a sense of urgency, accountability, and ownership in all aspects of the role.
Compliance & Property Onboarding Specialist
We're seeking a Compliance & Property Onboarding Specialist, to play a critical role in bringing new properties online, keeping us compliant across multiple jurisdictions, and ensuring every “i” is dotted and every “t” is crossed—from licensing to taxes to utilities. We are looking for a detail-driven, process-minded professional who thrives on organization, enjoys solving complex regulatory puzzles, and takes pride in getting things right the first time.
Compliance & Property Onboarding Specialist
- Own the end-to-end onboarding process for new properties, ensuring timely and complete setup
- Drive properties to go-live within defined onboarding timelines
- Track onboarding progress and proactively follow up on outstanding items
- Manage and maintain all required state, county, and local licenses for short-term rental operations
- Ensure 100% license coverage across all active properties with zero lapses
- Maintain a renewal calendar and proactively manage upcoming expirations
- Stay current on local ordinances and regulatory changes across all jurisdictions
- Register properties for applicable sales, tourist development, and lodging taxes
- Ensure accurate tax setup within systems (PMS, NetSuite, and related platforms)
- Coordinate setup and transfer of utilities (electric, water, internet, etc.) for new properties, ensuring all services are active prior to property go-live
- Review and validate all compliance-related documentation for accuracy and completeness
- Develop, document, and maintain SOPs for onboarding and compliance workflows
Reservations Specialist
We're seeking a Reservations Specialist at Villatel Orlando Resort to launch every guests' unforgettable stay starting with: the perfect reservation. That’s where you come in. As the voice behind the vacation, you’ll help future guests plan their escape, answer their questions, and build excitement from the very first “hello.”
Reservations Specialist
If you love connecting with people, have a knack for details, and get a thrill from helping someone say “yes” to their getaway—this might be your dream job. Come be part of the team that transforms inquiries into incredible experiences!
- Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail.
- Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience.
- Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency.
- Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests.
- Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately.
- Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests.
Director of Sports Travel & Group Sales
We're hiring a role where sports, travel, and hospitality collide in the best way. As our Director of Sports Travel and Group Sales, you’ll lead the strategy behind unforgettable team experiences—coordinating high-energy tournaments, seamless group stays, and memorable moments that keep guests coming back season after season. If you thrive in a fast-paced environment, love building relationships, and want to be at the center of the action, this is your chance to make a winning impact.
Director of Sports Travel & Group Sales
- Develop and execute a targeted sales strategy to attract traveling high school and collegiate sports teams coming to Orlando for competitions, tournaments, and championships.
- Build a robust pipeline by prospecting athletic departments, sports governing bodies, tournament directors, and travel procurement contacts at schools and universities.
- Build a robust pipeline by prospecting athletic departments, sports governing bodies, tournament directors, and travel procurement contacts at schools and universities.
- Manage the full sales cycle from initial inquiry through contract execution, rooming list coordination, and post-stay follow-up.
- Develop customized group packages leveraging the resort's private villa inventory to meet athletic team needs (multi-bedroom configurations, recovery amenities, coach/staff accommodations).
- Negotiate group rates, attrition terms, and added-value inclusions that remain competitive while protecting resort revenue, partnering with Revenue Management to optimize inventory across peak tournament seasons.
- Serve as the primary relationship manager for athletic departments, team travel coordinators, and group accounts.
- Cultivate partnerships with local sports venues, sports tourism organizations (Sports ETA, Visit Orlando), and tournament management companies.
- Attend sports tourism trade shows, athletic director conferences, and event bid presentations to build brand visibility, generate leads, and maintain high responsiveness to coaches and administrators.
- Collaborate with resort operations, F&B, and guest services to design athlete-friendly programming and amenities (early breakfast hours, training meal packages, recovery pool access, team meeting spaces).
- Ensure seamless group arrival, villa assignment, and departure processes for all team bookings.
- Serve as on-site liaison during key group stays, gathering post-stay feedback to drive continuous improvement and repeat bookings.
Assistant Manager, Food & Beverage
We're hiring an Assistant Food & Beverage Manager for the Aqua Bay Bar & Grill at Villatel Orlando Resort. Here, you'll shape the guests' dining experience with your passion, purpose, and personality. You'll lead the team, oversee floor operations, assist in maintaining inventory and report compilation, and ensure a fun and safe work environment. Previous restaurant supervisory experience is required.
Assistant Manager, Food & Beverage
- Train, support, and supervise the FOH F&B team.
- Ensure that team members adhere to company service standards and operational procedures.
- Handle guest feedback and resolve service-related issues promptly and professionally.
- Support leadership with training initiatives and performance evaluations.
- Oversee daily floor operations, ensuring a seamless guest experience.
- Manage table assignments, staff rotations, and assist with scheduling to maintain efficiency.
- Collaborate with the BOH team, ensuring timely and accurate order delivery and service.
- Conduct regular stock counts, and if requested, submit purchase requests in order to maintain proper inventory levels.
- Oversee MRKT displays, ensuring products are properly stocked and merchandised.
- Collect end-of-day server and bar reports.
- Track and report inventory - to include waste and trends.
- Ensure all health, safety, and sanitation standards are met every day on all shifts.
- Ensure compliance with alcohol service statutes and internal operational policies.
Property Accounting Manager
We are seeking a hands-on, entrepreneurial Accounting Manager to join our dynamic and fast-growing real estate investment and development firm. This role requires a highly skilled financial professional who thrives in a fast-paced environment and is comfortable managing everything from day-to-day accounting operations to sophisticated investor reporting. This is a hybrid position with 3 days in the Miami office and 2 days working remotely.
Property Accounting Manager
- Direct and oversee daily accounting operations, including accounts payable, accounts receivable, bank reconciliations, journal entries, trial balance preparation, and accurate, timely financial reporting.
- Manage the financial requirements of multiple Build-to-Rent and Short-Term Rental investments, ensuring proper accounting for revenues, expenses, and capital projects.
- Partner with Asset Management to prepare and review property- and portfolio-level budgets, forecasts, and financial statements; analyze operating results, variances, and key performance metrics.
- Administer construction and reserve draws, oversee job costing, and perform analysis necessary to support property- and investment-level financial reporting.
- Ensure accurate accounting and reporting across property and investment structures, including complex multi-tier entities and joint ventures.
- Review investment performance, including incentive fee calculations, acquisition and disposition fees, and promote/waterfall structures
- Prepare and manage periodic financial reporting packages at both the lender and investor levels, ensuring accuracy, compliance, and timeliness.
- Coordinate with external CPAs and advisors for tax filings, audits, and investor reporting requirements (including K-1s), including preparation of work papers and audit support documentation.
- Support capital planning, financing activities, and cash flow management to ensure adequate liquidity for operations, debt service, and capital expenditures.
- Maintain and enforce internal controls, accounting policies, and procedures to safeguard assets and ensure compliance with GAAP and partnership agreements.
- Implement and improve accounting systems, processes, and reporting tools to increase efficiency, transparency, and accuracy.
Sr. Appliance Repair & Maintenance Technician
We're seeking a Sr. Appliance Repair & Maintenance Technician who will serve as the technical anchor for all appliance repairs across the Davenport portfolio. The primary focus for this individual will be to diagnose, repair, and manage the lifecycle of all major household appliances along with appliance-related vendor relationships while maintaining standards of operational excellence.
Sr. Appliance Repair & Maintenance Technician
- Maintain the full functionality of all residential appliances, including high-end refrigerators, ranges, dishwashers, and laundry units.
- Execute high-level repairs and preventative maintenance on appliances and mechanical systems when required. Including but not limited to washer/dryer, dishwasher, microwave, refrigerators, ice makers, etc.
- Manage and oversee third-party appliance vendors to ensure repairs are completed efficiently and according to Villatel standards.
- Perform final "punch" inspections on appliances and appliance-related repairs to guarantee the home is guest-ready.
- Conduct occasional training sessions for the M&E team on basic appliance troubleshooting and proper maintenance to prevent common failures.
- Serve as the subject matter expert for all appliance-related work orders and preventative maintenance tracking within Breezeway.
- Maintain a meticulous record of work orders and inventory levels for pool chemicals, spare parts, and tools.
- Function as a highly-skilled, hands-on technician in the field, independently completing maintenance and engineering tickets across all disciplines as needed, including Plumbing, Electric, and HVAC.
- Maintain full accountability for the timely and accurate execution of assigned work orders, ensuring all residential and facility repairs meet Villatel’s standards of operational excellence.
- Coordinate with Dispatch and the MOD to ensure urgent maintenance tickets are prioritized and resolved efficiently.
Cook II
We're seeking a Grill cook for our Bar & Grill. The successful candidate will focus on providing a guest experience that exceeds expectations while following food safety standards and recipes so that every guest gets a "Wow" experience. Prior cook experience in a restaurant or hotel experience coupled with flexible availability is required.
Cook II
- Preparing tasty food from the frill, fryer, and flat top
- Following recipes so every guest gets the "wow, this is great" bite
- Keeping your station clean, stocked, and ready for the next order
- Ensuring food safety and sanitation requirements are always followed
- Hustling; especially during peak guest times
- Collaborating with team members to ensure efficient service and a positive work environment
Recreation Attendant
We're seeking a Recreation Attendant to contribute to the Villatel guest journey by providing polished hospitality, warm engagement and recreation support for our resort amenities including the grand pool, lazy loop, waterslides, cabanas, and daily recreation programs. If you enjoy providing delightful experiences and bringing a smile to our guests, this is the opportunity for you to shine!
Recreation Attendant
- Welcome guests to resort amenity spaces and provide warm, personalized service to individuals and families.
- Serve as a knowledgeable resource for resort amenities, activities, cabanas, and scheduled programming.
- Assist with seating, towel service, poolside comfort items, and cabana setup, ensuring a polished guest experience.
- Anticipate guest needs and respond with professionalism, empathy, and attention to detail.
- Support safe and efficient operation of waterslides and amenity areas, including guest guidance and queue management.
- Monitor guest flow, cleanliness, comfort, and safety, escalating concerns to leadership as needed.
- Assist with recreational programming, poolside games, seasonal activities, and special events.
- Provide attentive service to cabana guests, ensuring comfort and timely support.
- Coordinate towels, supplies, and recreational materials to maintain operational readiness.
- Communicate with housekeeping, recreation, and food & beverage teams to support guest needs.
- Participate in opening and closing procedures, including setup, cleaning, and inventory support.
- Attend required meetings, briefings, and trainings to stay informed on resort programming and standards.
Technology & Guest Entertainment Lead
We’re seeking a senior-level, on-site technical leader to oversee the performance and reliability of resort-wide entertainment systems and critical IT infrastructure. This role provides hands-on support for advanced arcade and interactive technologies while leading preventative maintenance and ensuring seamless connectivity that supports both guests and operations.
Technology & Guest Entertainment Lead
The ideal candidate possesses expert-level mechanical aptitude and is an experienced technical leader, service-driven, and adaptable, with the ability to engineer solutions for diverse technology in a fast-paced environment where uptime, responsiveness, and professionalism are essential.
- Lead the strategic management, installation, repair, and preventative maintenance of all entertainment technologies and amenities, ensuring safety, reliability, and peak performance.
- Manage vendors, warranties, and third-party service providers while sourcing parts and maintaining accurate inventory of entertainment and IT equipment.
- Execute quality assurance, calibration, and safety protocols, including authoring and enforcing SOPs across all entertainment offerings.
- Perform advanced troubleshooting, maintenance, and repair of arcade games and specialized systems, diagnosing complex mechanical, electrical, software, controller, display, and connectivity issues.
- Ensure all arcade and gaming systems meet operational, safety, and guest experience standards through consistent testing and quality assurance.
- Support and maintain enterprise-level networking infrastructure, including switches, access points, cabling, and network devices.
- Monitor network performance, identify recurring or high-impact issues, recommend long-term improvements, and serve as the primary technical liaison with external IT providers.
- Respond quickly to technology issues affecting guest satisfaction or operations, managing daily work orders in coordination with dispatch to ensure timely resolution.
- Document all repairs and service work thoroughly in the ticketing system, including photos and detailed notes.
- Coordinate with Guest Experience and Housekeeping to complete in-home repairs during turnover windows, while staying current on emerging technologies and advising leadership on upgrades.
Maintenance Technician, Orlando, FL - All Shifts
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Orlando, FL - All Shifts
- Maintenance Duties: Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeal of guest accommodations, common areas, and facilities.
- Multi-Trade Expertise: Demonstrate proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address a wide range of maintenance issues effectively.
- Guest Interaction: Interact with guests in a courteous, professional manner while addressing maintenance requests, troubleshooting issues, and providing timely and efficient solutions to ensure guest satisfaction.
- Emergency Response: Respond promptly to emergency maintenance situations, such as plumbing leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and mitigate potential damage to property.
- Preventive Maintenance: Implement preventive maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment and facilities.
- Communication: Maintain clear and open communication with guests, colleagues, and management regarding maintenance activities, progress, and any potential impact on guest experiences.
- Safety Compliance: Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for yourself, colleagues, guests, and visitors.
- Documentation: Maintain accurate records of maintenance activities, including work orders, repairs, inspections, and equipment inventory, for documentation, tracking, and reporting purposes.
Server, Villatel Orlando Resort
We’re on the lookout for Food & Beverage Servers who shine as bright as the sunshine! If serving great food with five-star flair in our outdoor dining venues sounds like your happy place, this is the perfect spot for you.
Server, Villatel Orlando Resort
The ideal candidate has prior experience in luxury or high-volume settings, strong communication skills, and the ability to multitask with ease—even on busy, sunny days. Must be of legal age to serve alcohol and able to work flexible hours, including weekends and holidays.
- Welcome guests like old friends and make every interaction personal.
- Take and deliver orders with precision, grace, and maybe a little flair.
- Keep drinks full, smiles wide, and tables spotless.
- Ensure the pool deck and tables are bussed and clean for the next pool-ready guest.
- Know your menu inside and out (because you’ll definitely get asked what your favorite dish is).
- Team up with the kitchen and bar crew to keep service smooth and spirits high. Keep your cool (literally) while working outdoors in the Florida sunshine.
Bartender, Villatel Orlando Resort
We're seeking a vibrant and skilled bartender to join our Aqua Bay Bar & Grille team! If you love creating memorable experiences, mixing signature drinks, and bringing a little sunshine to every shift, this is the place for you.
Bartender, Villatel Orlando Resort
The ideal candidate has at least one year of experience in an upscale restaurant or hotel, excellent communication and interpersonal skills, and the ability to multitask while staying composed under pressure. A valid Food Handler Card is required, and flexibility to work evenings, weekends, and holidays is essential.
- Welcome guests with warmth, confidence, and genuine hospitality—the resort way.
- Craft cocktails, pour drinks, and serve beverages with precision, flair, and consistency.
- Know your menu! Guide guests through our drink list and food pairings like a pro.
- Create personalized experiences—remember names, favorite drinks, and make each guest feel like a regular.
- Keep the bar area sparkling clean, organized, and fully stocked (no one likes running out of limes!).
- Collaborate seamlessly with the culinary and service teams to keep the good times flowing.
- Handle guest concerns with grace and professionalism—always leaving them smiling.
- Follow all health, safety, and sanitation standards with care and consistency.
- Promote specials, signature cocktails, and upsell premium options with enthusiasm.
- Maintain a polished, professional, resort-ready appearance every day.
Guest Experience Specialist, Apartments by Marriott Bonvoy
We're seeking a Guest Experience Specialist to work both the morning and evening shifts. The ideal candidate is passionate about delivering outstanding service and plays a key role in making sure our Apartments by Marriott Bonvoy guests enjoy a memorable and exceptional stay that leaves a lasting impression.
Guest Experience Specialist, Apartments by Marriott Bonvoy
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Maintenance Technician, Davenport, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
