Careers
Current Openings
Guest Experience Manager
We are looking for a Guest Experience Manager who sets the standard for hospitality excellence. This role is not for a traditional front desk agent—it is for a leader who understands that exceptional guest experiences are built through professionalism, consistency, and strong team leadership. If you have experience leading front office teams and are ready to elevate service standards while taking on a meaningful new challenge, this role may be the right fit.
Guest Experience Manager
- Supervise and mentor the Guest Experience team, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards.
- Act as a point of contact for guests, aiding, addressing inquiries, and ensuring their needs are met promptly and professionally.
- Collaborate with operations leaders to streamline guest service processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness in collaboration with the Sr. Guest Services Manager.
- Proficiency in a Property Management system (PMS) coupled with the ability to utilize multiple technology platforms simultaneously is required.
- Liaise with dispatch agents to coordinate responses to guest requests, prioritize tasks, and allocate resources effectively to meet service demands.
- Solicit and collect guest feedback through various channels, analyze trends, and collaborate with department leaders to implement improvements based on guest input.
- Handle guest complaints or escalated issues with professionalism and empathy; working with relevant departments to resolve issues and ensure guest satisfaction.
- Maintain accurate records of guest interactions, service requests, and feedback; generating reports as needed to track performance metrics and identify areas for improvement.
F&B Expeditor/Quality Assurance
We are seeking a Food & Beverage Expeditor to support our high-volume food and beverage operations. This position is responsible for maintaining quality, consistency, and speed of service during peak periods by acting as the communication hub between culinary and service teams. Attention to detail, strong communication skills, and a commitment to guest satisfaction are essential.
F&B Expeditor/Quality Assurance
- Serve as the final quality checkpoint for all food and beverage orders prior to delivery or service.
- Verify order accuracy, portioning, plating, temperature, and presentation standards.
- Ensure all items meet brand, health, safety, and sanitation standards.
- Coordinate timing and flow of orders between kitchen, bar, and service teams.
- Communicate clearly and professionally with culinary and service staff to resolve issues quickly.
- Monitor ticket times and prioritize orders during peak service periods.
- Identify and address quality or service concerns proactively to prevent guest dissatisfaction.
- Support service recovery efforts when needed by notifying leadership of delays or issues.
- Maintain a clean, organized expediting area in compliance with health and safety regulations.
- Uphold company values, hospitality standards, and guest-first culture at all times.
Director of Facilities
We're seeking a Director of Facilities to lead the Maintenance team in ensuring the upkeep and functionality of our guest accommodations and property facilities. Our 82-acre resort requires a leader who will also be responsible for preventative maintenance, budget management, emergency response, and communication across all departments regarding maintenance issues and resolution. If you have led a successful maintenance team in a resort environment and are looking for a new challenge, this may be the opportunity for you.
Director of Facilities
- Staff management and supervision: Deliver outstanding guest service; implement a formal training program.
- Maintenance and repairs: Ensure plumbing, electrical systems, HVAC, etc. are in good working condition.
- Preventative maintenance: Develop and implement a preventative program that proactively identifies issues before they escalate.
- Budget management: Develop and manage the maintenance departmental budget.
- Safety compliance: Ensure compliance with local, state, and federal health & safety regulations; conduct safety training for the team.
- Emergency response: Respond to maintenance emergencies during and outside of regular working hours.
- Communication and Collaboration: Partner with other departments in addressing maintenance issues and resolutions.
Server, Villatel Orlando Resort
We’re on the lookout for Food & Beverage Servers who shine as bright as the sunshine! If serving great food with five-star flair in our outdoor dining venues sounds like your happy place, this is the perfect spot for you.
Server, Villatel Orlando Resort
The ideal candidate has prior experience in luxury or high-volume settings, strong communication skills, and the ability to multitask with ease—even on busy, sunny days. Must be of legal age to serve alcohol and able to work flexible hours, including weekends and holidays.
- Welcome guests like old friends and make every interaction personal.
- Take and deliver orders with precision, grace, and maybe a little flair.
- Keep drinks full, smiles wide, and tables spotless.
- Ensure the pool deck and tables are bussed and clean for the next pool-ready guest.
- Know your menu inside and out (because you’ll definitely get asked what your favorite dish is).
- Team up with the kitchen and bar crew to keep service smooth and spirits high. Keep your cool (literally) while working outdoors in the Florida sunshine.
Bartender, Villatel Orlando Resort
We're seeking a vibrant and skilled bartender to join our Aqua Bay Bar & Grille team! If you love creating memorable experiences, mixing signature drinks, and bringing a little sunshine to every shift, this is the place for you.
Bartender, Villatel Orlando Resort
The ideal candidate has at least one year of experience in an upscale restaurant or hotel, excellent communication and interpersonal skills, and the ability to multitask while staying composed under pressure. A valid Food Handler Card is required, and flexibility to work evenings, weekends, and holidays is essential.
- Welcome guests with warmth, confidence, and genuine hospitality—the resort way.
- Craft cocktails, pour drinks, and serve beverages with precision, flair, and consistency.
- Know your menu! Guide guests through our drink list and food pairings like a pro.
- Create personalized experiences—remember names, favorite drinks, and make each guest feel like a regular.
- Keep the bar area sparkling clean, organized, and fully stocked (no one likes running out of limes!).
- Collaborate seamlessly with the culinary and service teams to keep the good times flowing.
- Handle guest concerns with grace and professionalism—always leaving them smiling.
- Follow all health, safety, and sanitation standards with care and consistency.
- Promote specials, signature cocktails, and upsell premium options with enthusiasm.
- Maintain a polished, professional, resort-ready appearance every day.
Property Controller, Miami, FL
We're seeking a proactive and entrepreneurial Property Controller to join our affiliate company in our dynamic, rapidly growing real estate investment and development firm. This highly skilled financial professional will work in a fast-paced environment managing everything from the day-to-day accounting operations to sophisticated investor reporting. This is a critical role in ensuring financial integrity, compliance, and strategic insight across the organization.
Property Controller, Miami, FL
- Direct and oversee daily accounting operations, including accounts payable, accounts receivable, bank reconciliations, journal entries, trial balance preparation, and accurate, timely financial reporting.
- Manage the financial requirements of multiple Build-to-Rent and Short-Term Rental investments, ensuring proper accounting for revenues, expenses, and capital projects.
- Partner with Asset Management to prepare and review property- and portfolio-level budgets, forecasts, and financial statements; analyze operating results, variances, and key performance metrics.
- Administer construction and reserve draws, oversee job costing, and perform analysis necessary to support property- and investment-level financial reporting.
- Ensure accurate accounting and reporting across property and investment structures, including complex multi-tier entities and joint ventures.
- Review investment performance, including incentive fee calculations, acquisition and disposition fees, and promote/waterfall structures.
- Prepare and manage periodic financial reporting packages at both the lender and investor levels, ensuring accuracy, compliance, and timeliness.
- Coordinate with external CPAs and advisors for tax filings, audits, and investor reporting requirements (including K-1s), including preparation of work papers and audit support documentation.
- Support capital planning, financing activities, and cash flow management to ensure adequate liquidity for operations, debt service, and capital expenditures.
- Maintain and enforce internal controls, accounting policies, and procedures to safeguard assets and ensure compliance with GAAP and partnership agreements.
- Implement and improve accounting systems, processes, and reporting tools to increase efficiency, transparency, and accuracy.
Dispatch Manager
We're seeking a Dispatch Manager to lead the team and support Operations. This individual must possess the ability to multi-task and organize a number of priorities based on business needs. The ideal candidate will oversee the coordination of dispatching maintenance, housekeeping, guest services and other requested services to ensure timely issue resolution. This position requires excellent proactive communication skills coupled with a commitment to delivering exceptional guest experiences.
Dispatch Manager
- Supervise and coordinate the dispatching of maintenance, and other service requests to appropriate personnel or departments.
- Supervise and mentor the dispatch team, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards.
- Monitor incoming requests through various channels, such as phone calls, emails, and online platforms and address any issues and/or delays in resolution.
- Act as a point of contact for escalated inquiries to assist in timely and effective resolution.
- Prioritize and assign tasks based on urgency, nature of the request, and availability of resources.
- Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards.
- Maintain accurate records of dispatched requests, including timestamps, assigned personnel, and completion status.
- Liaise with various departments, including maintenance and management, to coordinate service delivery and resolve guest-related issues.
- Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolution(s).
- Collaborate with the management team to identify trends, recurring issues, and areas for improvement in the service delivery processes. Monitor the quality of service provided by maintenance and other service teams to ensure adherence to company standards and guest expectations.
- Ensure follow-up communications to verify the completion and satisfactory resolution of dispatched requests.
Guest Experience Specialist, Apartments by Marriott Bonvoy
We're seeking a Guest Experience Specialist to work both the morning and evening shifts. The ideal candidate is passionate about delivering outstanding service and plays a key role in making sure our Apartments by Marriott Bonvoy guests enjoy a memorable and exceptional stay that leaves a lasting impression.
Guest Experience Specialist, Apartments by Marriott Bonvoy
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Maintenance Technician, Davenport, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
