Careers
Current Openings
Operations Manager (PM Shift)
We’re seeking an experienced hospitality professional to join our growing team at Villatel as an Operations Manager for our Orlando Resort. In this hands-on role, you’ll work closely with leadership to plan, execute, and improve resort operations, ensuring exceptional guest experiences and operational efficiency.
Operations Manager (PM Shift)
Your responsibilities will include overseeing daily operations to ensure quality standards across homes and providing excellent guest experiences. You will maintain accommodation standards, maximize guest satisfaction, and lead a team, requiring strong people management skills, attention to detail, and the ability to execute and follow through on projects.
- Direct oversight and responsibility of all divisions within the communities’ on-site operations including, but not limited to, housekeeping and inspection, maintenance, and engineering, and all third-party contractors and vendors to ensure quality work, proficiency, cleanliness, and guest satisfaction in line with Villatel’s business objectives.
- Partner with all Department Heads to ensure the smooth running of the day-to-day operations and attend regular operations meetings to review and discuss routine operational matters, departmental performance targets, and guest feedback.
- Conduct daily property reviews and arrival inspections to ensure compliance with brand standards, policies, and procedures, cleanliness and presentation, service delivery, general team member performance as well as other assigned tasks. Ensure consistent implementation and review of SOPs throughout all Departments.
- Perform Duty Management shifts as needed, along with any other assigned responsibilities.
- Address day-to-day guest concerns, complaints, and service issues in a timely and efficient manner to maintain positive guest relations and loyalty.
- Monitor performance metrics, guest feedback, and quality standards to identify areas for improvement and implement corrective actions as needed.
- Provide coaching, mentoring, and performance feedback to managers to support their professional development and ensure timely and constructive feedback to all direct reports when required both formally and informally.
- Foster a culture of teamwork, collaboration, and accountability among teams to achieve common goals and objectives.
- Develop and execute strategic plans and initiatives to drive business growth.
- Perform ongoing analysis to identify patterns/trends, and measure risk and proactively project future business both independently and requested by the executive team.
- Monitor expenses to maintain effective cost controls while preserving the long-term value of each asset.
- Collaborate with senior management and stakeholders to set goals, objectives, and performance targets for individual properties.
Dispatch Agent
We're seeking a highly organized and proactive Dispatch Agent to support Operations. The Dispatch Agent will play a critical role in coordinating and overseeing the dispatching of maintenance, housekeeping, guest services, and other service requests to ensure efficient and timely issue resolution.
Dispatch Agent
This position requires excellent communication skills, strong leadership abilities, along with a commitment to delivering exceptional experiences for our guests.
- Monitor incoming requests through various channels, such as phone calls, emails, and online platforms, and address any issues and/or delays in resolution.
- Prioritize and assign tasks based on urgency, nature of the request, and availability of resources.
- Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards.
- Maintain accurate records of dispatched requests, including timestamps, assigned personnel, and completion status.
- Liaise with various departments, including maintenance, housekeeping, and management, to coordinate service delivery and resolve guest-related issues.
- Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolution(s).
- Conduct follow-up to verify the completion and satisfactory resolution of dispatched requests.
Maintenance Technician, Davenport, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
Rooms Controller
We're seeking an experienced Rooms Controller to oversee and optimize the allocation of our vacation rental properties across multiple resorts. This individual will coordinate with multiple departments as well as Operations to ensure optimal occupancy and guest satisfaction. If you are passionate about the hospitality industry, the importance of communication, and team collaboration striving to exceed guest expectations, then this position may be for you!
Rooms Controller
The ideal candidate will have proven experience in a Rooms Controller or similar role, strong organizational skills, and the ability to collaborate effectively across teams. They should be proficient with property management systems, able to analyze data, and make informed decisions to optimize occupancy and operations.
- Manage the Tape Chart and Rooms Inventory for all Villatel properties, ensuring accurate availability by opening and closing units as needed, while efficiently blocking and organizing units to optimize occupancy and revenue.
- Work closely with Guest Services to address guest needs and requests, ensuring a smooth guest experience.
- Collaborate with the Revenue team to optimize pricing and inventory strategies.
- Allocate and assign units based on guest preferences, availability, and operational requirements.
- Monitor and adjust allocations to respond to changing demand patterns and operational needs.
- Handle all allocations for Group and Wholesale Reservations
- Assist in coordinating maintenance and service requests to ensure timely resolution and minimal impact on guests.
- Generate and analyze reports on occupancy, unit allocation, and operational efficiency to provide insights and recommendations that improve property allocation and maximize guest satisfaction.
Sales and Marketing Coordinator
We're seeking a Sales & Marketing Coordinator with a passion for hospitality to support our sales & marketing efforts. This individual will utilize their clerical and administrative skills to support resources across all relevant Villatel properties including but not limited to Villatel Orlando Resort (brand affiliated with Apartments by Marriott), Villatel Village at Solterra Resort, and Villatel Harbor Island Beach Club.
Sales and Marketing Coordinator
- Assist sales team with administrative duties associated with group sales including but not limited to sales/PMS system inputs, lead response/proposals, contracting, turnover, and billing.
- Support development and communication of group resumes and BEOs of critical group and event information for property team effective service execution.
- Assist with coordination of marketing activities as needed and directed by leadership.
- Respond to and follow-up on emails and/or new requests in a timely fashion.
- Maintain trace files and other master or client facing documents as needed.
- Maximize efforts towards productivity, identify problem areas and assist to implement solutions.
- Assist with other required daily sales, marketing, and group servicing activities and operations.
Head of Sales & Marketing
We're seeking a Sales & Marketing executive who possesses a proven track record in driving top line revenue strategy and performance, focusing on traditional hotel sales related segments to include group, volume transient, consortia, and banquets/catering across all relevant Villatel property including but not limited to Villatel Orlando Resort (brand affiliated with Apartments by Marriott), Villatel Village at Solterra Resort, and Villatel Harbor Island Beach Club.
Head of Sales & Marketing
The Head of Sales & Marketing will have accountability to both direct booking responsibilities and total sales team performance. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the sales team to ensure budgeted revenues are exceeded.
- Act as the brand’s voice of the customer and communicate key issues, concerns, and opportunities at all levels of the organization.
- Develop/implement key segment strategy & managing key accounts (both existing & target).
- Design effective sales deployment schemes & market assignments.
- Develop sales goals designed to achieve budget & market share targets.
- Manage group pace measurement and set sales production goals.
- Ensure proper process is in place with respect to selling and servicing banquet/catering events
- Engage in networking opportunities through active participation in community and professional associations, activities and events.
- Identify training and resource opportunities that will uplift skills, efficiency and performance of sales team members
- Partner with in-house Villatel Creative and outside agencies to strategize and implement communications plan across B2C & B2B channels devised on market dynamics/trends and Orlando market events
- Partner with in-house Villatel Creative, revenue management, and support resources to strategize and implement digital media and email marketing campaigns in a timely fashion devised on market dynamics/trends and Orlando market events
- Partner with in-house Villatel Creative and revenue management in stewarding Villatel’s online presence, ensuring content is accurate, on-brand, and relevant to B2C & B2B audiences
- Develop and implement appropriate marketing partnership opportunities and continuously focus on marketing initiatives to create customer loyalty and increase market share
- Collaborate with internal and agency partners (web, PR, Social, Digital) where appropriate and orchestrate strategies and tactics that support established KPIs that will positively impact each property.
- Activate and optimize participation in brand programs, channels, and affiliated sales organization resources to best promote each asset and drive top line performance.
Guest Experience Specialist, Apartments by Marriott Bonvoy
We're seeking individuals who take pride in delivering an exceptional guest experience. As a Guest Experience Specialist, you'll be the primary point of contact before arrival, during check-in (as a Welcome Ambassador), and throughout our guests' stay at Villatel Orlando Resorts, Apartments by Marriott Bonvoy, villas, and estates. If you're passionate about engaging with guests and working with a team to create unforgettable experiences, this role is for you!
Guest Experience Specialist, Apartments by Marriott Bonvoy
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Maintenance Technician, Orlando, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Orlando, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
