Careers
Current Openings
Reservations Lead
We're seeking a Reservations Team Lead to be respoonsible for the day-to-day supervision and operational support of the Reservations team. In this role, you will be the primary on-the-floor leader, ensuring our Reservations Specialists are supported, performance standards are upheld, and daily operations run smoothly. If you enjoy working directly with leadership and the team, and want to grow your hospitality career, this may be the perfect opportunity for you.
Reservations Lead
- Provide real-time supervision and support to Reservations Specialists during daily operations.
- Serve as the first point of contact for Specialist questions, system issues, and guest escalations.
- Ensure proper coverage, schedule adherence, and workload distribution across shifts.
- Monitor call quality, productivity, and adherence to reservations standards.
- Conduct call reviews, provide coaching feedback, and support Specialist development, partnering with Reservations Managers on performance improvement plans and ongoing training needs.
- Handle guest escalations requiring supervisory review or approval, partnering with Guest Experience and Operations teams to resolve complex issues.
- Ensure consistent application of policies, exception handling, and service recovery standards.
- Assist with daily reservation audits, follow-ups, and quality control.
- Support implementation and adherence to processes across reservation systems (e.g., Opera, Track).
- Identify trends, gaps, or inefficiencies and escalate opportunities for improvement to leadership.
- Provide leadership coverage during weekends, high-volume periods, and leadership absences.
- Support continuity during team leaves, schedule changes, and peak demand periods.
Director of Group Sales
We're seeking a Director of Sales with entrepreneurial spirit create the "Why Villate? message while executing the vision of group sales for our growing luxury vacation brand. The successful candidate will be a dynamic, self-starter who works to achieve sales goals while partnering with the sales & marketing team along with Operations.
Director of Group Sales
- Work with the VP of Sales & Marketing and Revenue teams to develop and implement the group sales strategy (SMERF markets, corporate retreats, executive conferences, with a major focus on youth and amateur sports, religious/faith-based retreats and conferences, family reunions, niche tradeshows and expos, business to business travel, relocation stays, and corporate team-building events.)
- Manage full-cycle group experience (sourcing, contracting, and management of groups prior to a 30-day arrival).
- Will meet/greet groups, be a point of contact for all group concerns and liaise between groups and internal departments to ensure guest satisfaction.
- Network to develop and manage vendor/partner relationships that drive group sales and enhance group experience (transportation, catering/food services, entertainment, etc.).
- Proactively assesses/reacts to market trends in the hospitality environment and industries that impact hospitality. Must demonstrate consistent ability to effectively and efficiently understand/communicate trends/factors that impact group sales performance.
- Create and nurture strong relationships with the internal departments to ensure high-quality, white-glove group guest experiences.
- Learn and employ brand guidelines and standards as the face of our brand in the group sales space.
- Develop and drive the design of appropriate goals and budget.
- Manage group sales activity and travel schedule.
Sr. Appliance Repair & Maintenance Technician
We're seeking a Sr. Appliance Repair & Maintenance Technician who will serve as the technical anchor for all appliance repairs across the Davenport portfolio. The primary focus for this individual will be to diagnose, repair, and manage the lifecycle of all major household appliances along with appliance-related vendor relationships while maintaining standards of operational excellence.
Sr. Appliance Repair & Maintenance Technician
- Maintain the full functionality of all residential appliances, including high-end refrigerators, ranges, dishwashers, and laundry units.
- Execute high-level repairs and preventative maintenance on appliances and mechanical systems when required. Including but not limited to washer/dryer, dishwasher, microwave, refrigerators, ice makers, etc.
- Manage and oversee third-party appliance vendors to ensure repairs are completed efficiently and according to Villatel standards.
- Perform final "punch" inspections on appliances and appliance-related repairs to guarantee the home is guest-ready.
- Conduct occasional training sessions for the M&E team on basic appliance troubleshooting and proper maintenance to prevent common failures.
- Serve as the subject matter expert for all appliance-related work orders and preventative maintenance tracking within Breezeway.
- Maintain a meticulous record of work orders and inventory levels for pool chemicals, spare parts, and tools.
- Function as a highly-skilled, hands-on technician in the field, independently completing maintenance and engineering tickets across all disciplines as needed, including Plumbing, Electric, and HVAC.
- Maintain full accountability for the timely and accurate execution of assigned work orders, ensuring all residential and facility repairs meet Villatel’s standards of operational excellence.
- Coordinate with Dispatch and the MOD to ensure urgent maintenance tickets are prioritized and resolved efficiently.
Cook II
We're seeking a Grill cook for our Bar & Grill. The successful candidate will focus on providing a guest experience that exceeds expectations while following food safety standards and recipes so that every guest gets a "Wow" experience. Prior cook experience in a restaurant or hotel experience coupled with flexible availability is required.
Cook II
- Preparing tasty food from the frill, fryer, and flat top
- Following recipes so every guest gets the "wow, this is great" bite
- Keeping your station clean, stocked, and ready for the next order
- Ensuring food safety and sanitation requirements are always followed
- Hustling; especially during peak guest times
- Collaborating with team members to ensure efficient service and a positive work environment
Assistant Manager, Food & Beverage
We're seeking an Asst. Food & Beverage Manager to bring passion, purpose, and personality to every guest interaction at Aqua Bay Bar & Grill. You'll lead by example so that every meal and beverage served adds to the guest's experience at Villatel Orlando Resort. Your leadership will drive the team to engage with guests, ensure the highest quality service, and share their enthusiasm for the hospitality industry. This is an ideal opportunity for someone who wants to grow their career in food and beverage operations.
Assistant Manager, Food & Beverage
- Train, support, and supervise the FOH F&B team.
- Ensure that team members adhere to company service standards and operational procedures.
- Handle guest feedback and resolve service-related issues promptly and professionally.
- Support leadership with training initiatives and performance evaluations.
- Oversee daily floor operations, ensuring a seamless guest experience.
- Manage table assignments, staff rotations, and assist with scheduling to maintain efficiency.
- Collaborate with the BOH team, ensuring timely and accurate order delivery and service.
- Conduct regular stock counts, and if requested, submit purchase requests in order to maintain proper inventory levels.
- Oversee MRKT displays, ensuring products are properly stocked and merchandised.
- Collect and reconcile end-of-day server and bar reports while tracking and reporting inventory, including waste analysis and trend monitoring.
- Ensure all health, safety, and sanitation standards are met every day on all shifts.
- Ensure compliance with alcohol service statutes and internal operational policies.
Recreation Attendant
We're seeking a Recreation Attendant to contribute to the Villatel guest journey by providing polished hospitality, warm engagement and recreation support for our resort amenities including the grand pool, lazy loop, waterslides, cabanas, and daily recreation programs. If you enjoy providing delightful experiences and bringing a smile to our guests, this is the opportunity for you to shine!
Recreation Attendant
- Welcome guests to resort amenity spaces and provide warm, personalized service to individuals and families.
- Serve as a knowledgeable resource for resort amenities, activities, cabanas, and scheduled programming.
- Assist with seating, towel service, poolside comfort items, and cabana setup, ensuring a polished guest experience.
- Anticipate guest needs and respond with professionalism, empathy, and attention to detail.
- Support safe and efficient operation of waterslides and amenity areas, including guest guidance and queue management.
- Monitor guest flow, cleanliness, comfort, and safety, escalating concerns to leadership as needed.
- Assist with recreational programming, poolside games, seasonal activities, and special events.
- Provide attentive service to cabana guests, ensuring comfort and timely support.
- Coordinate towels, supplies, and recreational materials to maintain operational readiness.
- Communicate with housekeeping, recreation, and food & beverage teams to support guest needs.
- Participate in opening and closing procedures, including setup, cleaning, and inventory support.
- Attend required meetings, briefings, and trainings to stay informed on resort programming and standards.
Resort Services Runner
We're currently seeking a Resort Services Runner to work with the Maintenance Team in ensuring that our vacation homes make a great first impression. This is an entry-level position that requires a detail-oriented individual who can work independently to maintain the Company's high presentation standards.
Resort Services Runner
- Grill Maintenance: Perform daily cleaning and routine maintenance of exterior grills to ensure they are sanitary and guest-ready.
- Trash Bin Care: Responsible for the regular cleaning and sanitization of exterior trash bins across the site.
- Site Inspections: Conduct frequent exterior walks to identify and remove loose debris or litter from the grounds.
- Curb Appeal: Monitor the condition of sidewalks and driveways, ensuring they are free of stains and debris.
- Pressure Washing: Facilitate and perform pressure washing for sidewalks, driveways, and entryways as identified during inspections.
- Entry-Level Repairs: Assist the broader maintenance team with simple, miscellaneous tasks and minor technical tickets as assigned.
- Reporting: Notify the Maintenance Field Lead or Manager of any larger maintenance issues or safety hazards discovered during daily rounds.
- Software Usage: Use Breezeway to log completed tasks, upload photos of cleaned areas, and track daily progress.
Technology & Guest Entertainment Lead
We’re seeking a senior-level, on-site technical leader to oversee the performance and reliability of resort-wide entertainment systems and critical IT infrastructure. This role provides hands-on support for advanced arcade and interactive technologies while leading preventative maintenance and ensuring seamless connectivity that supports both guests and operations.
Technology & Guest Entertainment Lead
The ideal candidate possesses expert-level mechanical aptitude and is an experienced technical leader, service-driven, and adaptable, with the ability to engineer solutions for diverse technology in a fast-paced environment where uptime, responsiveness, and professionalism are essential.
- Lead the strategic management, installation, repair, and preventative maintenance of all entertainment technologies and amenities, ensuring safety, reliability, and peak performance.
- Manage vendors, warranties, and third-party service providers while sourcing parts and maintaining accurate inventory of entertainment and IT equipment.
- Execute quality assurance, calibration, and safety protocols, including authoring and enforcing SOPs across all entertainment offerings.
- Perform advanced troubleshooting, maintenance, and repair of arcade games and specialized systems, diagnosing complex mechanical, electrical, software, controller, display, and connectivity issues.
- Ensure all arcade and gaming systems meet operational, safety, and guest experience standards through consistent testing and quality assurance.
- Support and maintain enterprise-level networking infrastructure, including switches, access points, cabling, and network devices.
- Monitor network performance, identify recurring or high-impact issues, recommend long-term improvements, and serve as the primary technical liaison with external IT providers.
- Respond quickly to technology issues affecting guest satisfaction or operations, managing daily work orders in coordination with dispatch to ensure timely resolution.
- Document all repairs and service work thoroughly in the ticketing system, including photos and detailed notes.
- Coordinate with Guest Experience and Housekeeping to complete in-home repairs during turnover windows, while staying current on emerging technologies and advising leadership on upgrades.
Human Resources Generalist, Davenport FL
We're seeking a Human Resources Generalist to support the daily operations of our short-term rental homes in Davenport and Kissimmee. In this role, you will partner with managers and team members to deliver human resources support across the entire employee life cycle including recruitment, onboarding, employee relations, benefits administration, performance management and compliance while promoting and supporting a positive, safe, and healthy work environment.
Human Resources Generalist, Davenport FL
Villatel, a hospitality company, seeks an HR Generalist to support daily operations of our short-term rental homes in Davenport and Kissimmee. In this role, you will partner with managers and team members to deliver human resources support across the entire employee life cycle including recruitment, onboarding, employee relations, compliance, performance management, and benefits administration while promoting and supporting a positive, safe, and healthy workplace culture.
- Coordinate full-cycle recruitment for hourly and management positions, including job postings, interviews, hiring, and onboarding.
- Conduct new-hire orientation and ensure completion of I-9’s, background checks, and onboarding documentation.
- Serve as the point of contact for employee relations matters; investigate concerns and recommend appropriate resolutions.
- Assist managers with performance management, coaching, disciplinary actions, and terminations in accordance with company policies and employment laws
- Support training initiatives including compliance training, leadership development, and hospitality-specific service programs.
- Administer and process leaves of absence (FMLA, ADA, worker’s compensation), and respond to employee benefit inquiries.
- Maintain accurate employee records and PEO/HRIS data, ensuring confidentiality and compliance with record keeping requirements.
- Create, implement, and support employee engagement programs, recognition initiatives, and retention strategies.
Maintenance Technician, Orlando, FL - All Shifts
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Orlando, FL - All Shifts
- Maintenance Duties: Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeal of guest accommodations, common areas, and facilities.
- Multi-Trade Expertise: Demonstrate proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address a wide range of maintenance issues effectively.
- Guest Interaction: Interact with guests in a courteous, professional manner while addressing maintenance requests, troubleshooting issues, and providing timely and efficient solutions to ensure guest satisfaction.
- Emergency Response: Respond promptly to emergency maintenance situations, such as plumbing leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and mitigate potential damage to property.
- Preventive Maintenance: Implement preventive maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment and facilities.
- Communication: Maintain clear and open communication with guests, colleagues, and management regarding maintenance activities, progress, and any potential impact on guest experiences.
- Safety Compliance: Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for yourself, colleagues, guests, and visitors.
- Documentation: Maintain accurate records of maintenance activities, including work orders, repairs, inspections, and equipment inventory, for documentation, tracking, and reporting purposes.
F&B Expeditor/Quality Assurance
We are seeking a Food & Beverage Expeditor to support our high-volume food and beverage operations. This position is responsible for maintaining quality, consistency, and speed of service during peak periods by acting as the communication hub between culinary and service teams. Attention to detail, strong communication skills, and a commitment to guest satisfaction are essential.
F&B Expeditor/Quality Assurance
- Serve as the final quality checkpoint for all food and beverage orders prior to delivery or service.
- Verify order accuracy, portioning, plating, temperature, and presentation standards.
- Ensure all items meet brand, health, safety, and sanitation standards.
- Coordinate timing and flow of orders between kitchen, bar, and service teams.
- Communicate clearly and professionally with culinary and service staff to resolve issues quickly.
- Monitor ticket times and prioritize orders during peak service periods.
- Identify and address quality or service concerns proactively to prevent guest dissatisfaction.
- Support service recovery efforts when needed by notifying leadership of delays or issues.
- Maintain a clean, organized expediting area in compliance with health and safety regulations.
- Uphold company values, hospitality standards, and guest-first culture at all times.
Director of Facilities
We're seeking a Director of Facilities to lead the Maintenance team in ensuring the upkeep and functionality of our guest accommodations and property facilities. Our 82-acre resort requires a leader who will also be responsible for preventative maintenance, budget management, emergency response, and communication across all departments regarding maintenance issues and resolution. If you have led a successful maintenance team in a resort environment and are looking for a new challenge, this may be the opportunity for you.
Director of Facilities
- Staff management and supervision: Deliver outstanding guest service; implement a formal training program.
- Maintenance and repairs: Ensure plumbing, electrical systems, HVAC, etc. are in good working condition.
- Preventative maintenance: Develop and implement a preventative program that proactively identifies issues before they escalate.
- Budget management: Develop and manage the maintenance departmental budget.
- Safety compliance: Ensure compliance with local, state, and federal health & safety regulations; conduct safety training for the team.
- Emergency response: Respond to maintenance emergencies during and outside of regular working hours.
- Communication and Collaboration: Partner with other departments in addressing maintenance issues and resolutions.
Server, Villatel Orlando Resort
We’re on the lookout for Food & Beverage Servers who shine as bright as the sunshine! If serving great food with five-star flair in our outdoor dining venues sounds like your happy place, this is the perfect spot for you.
Server, Villatel Orlando Resort
The ideal candidate has prior experience in luxury or high-volume settings, strong communication skills, and the ability to multitask with ease—even on busy, sunny days. Must be of legal age to serve alcohol and able to work flexible hours, including weekends and holidays.
- Welcome guests like old friends and make every interaction personal.
- Take and deliver orders with precision, grace, and maybe a little flair.
- Keep drinks full, smiles wide, and tables spotless.
- Ensure the pool deck and tables are bussed and clean for the next pool-ready guest.
- Know your menu inside and out (because you’ll definitely get asked what your favorite dish is).
- Team up with the kitchen and bar crew to keep service smooth and spirits high. Keep your cool (literally) while working outdoors in the Florida sunshine.
Bartender, Villatel Orlando Resort
We're seeking a vibrant and skilled bartender to join our Aqua Bay Bar & Grille team! If you love creating memorable experiences, mixing signature drinks, and bringing a little sunshine to every shift, this is the place for you.
Bartender, Villatel Orlando Resort
The ideal candidate has at least one year of experience in an upscale restaurant or hotel, excellent communication and interpersonal skills, and the ability to multitask while staying composed under pressure. A valid Food Handler Card is required, and flexibility to work evenings, weekends, and holidays is essential.
- Welcome guests with warmth, confidence, and genuine hospitality—the resort way.
- Craft cocktails, pour drinks, and serve beverages with precision, flair, and consistency.
- Know your menu! Guide guests through our drink list and food pairings like a pro.
- Create personalized experiences—remember names, favorite drinks, and make each guest feel like a regular.
- Keep the bar area sparkling clean, organized, and fully stocked (no one likes running out of limes!).
- Collaborate seamlessly with the culinary and service teams to keep the good times flowing.
- Handle guest concerns with grace and professionalism—always leaving them smiling.
- Follow all health, safety, and sanitation standards with care and consistency.
- Promote specials, signature cocktails, and upsell premium options with enthusiasm.
- Maintain a polished, professional, resort-ready appearance every day.
Guest Experience Specialist, Apartments by Marriott Bonvoy
We're seeking a Guest Experience Specialist to work both the morning and evening shifts. The ideal candidate is passionate about delivering outstanding service and plays a key role in making sure our Apartments by Marriott Bonvoy guests enjoy a memorable and exceptional stay that leaves a lasting impression.
Guest Experience Specialist, Apartments by Marriott Bonvoy
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Maintenance Technician, Davenport, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
