Current Openings

Operations Manager

The Operations Manager is responsible for all aspects of the day-to-day operations of our communities to ensure quality standards throughout the homes and provide an excellent experience for the guests. This role is responsible for overseeing all aspects of accommodations and is key for maximizing guest satisfaction and the strategic growth of the brand. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.

• Direct oversight and responsibility of all divisions within the communities’ on-site operations including (but not limited to) housekeeping and inspection, maintenance and engineering, dispatch and all 3rd party contractors and vendors to ensure work quality, proficiency, cleanliness, and guest satisfaction in line with Villatel’s business objectives
• Liaise daily with the Operations Executive team to forecast business on a weekly basis and plan departmental business functions accordingly.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations. Attend regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Carry out regular inspections of all departments in the areas of task proficiency and efficiency, cleanliness and presentation, service delivery, general employee performance and more. Ensure consistent implementation and review of SOPs throughout all Departments.
• Promote a positive employee culture and exemplify Villatel’s standard of excellence in guest care through a warm welcome and a desire to exceed expectations, ensuring that each department delivers a consistently high standard of guest service.
• Be responsible for all day-to-day queries, complaints or problems that arise in the community.
• Monitor the purchases of each department to maintain effective cost controls while preserving the long-term value of each asset.
• Interface and negotiate with Suppliers / Vendors for quality products/services in conjunction with the Purchase Manager
• Continually assess and review customer satisfaction, to ensure a seamless service recovery process
• Identify staff learning needs and assisting with development
• Provide timely and constructive feedback to all direct reports as and when required either formally or informally.

Dispatch Specialist

The Dispatch Specialist is responsible for managing and dispatching maintenance, engineering, housekeeping, inspection, and arcade work orders across the company’s portfolio in the Greater Orlando area. The ideal candidate is experienced in dispatch and/or rooms control, comfortable managing vendors and solving scheduling challenges, and works well under daily deadlines.

• Lead all daily communication between technicians, inspectors, vendors, guests and BOH departments. Directly responsible for dispatching and vendor management
• Use and maintain the Property Management System (PMS) to receive and dispatch all daily/day-of work orders, while managing outstanding tickets, long term project scheduling and vendor coordination to complete tasks
• Accurately maintain exceptionally detailed notes, images, and videos of work order status within the PMS, managing every ticket for accuracy and timely completion
• Proactively address problems and suggest solutions to ensure timely processing and issue resolution; Assess situations to prioritize calls and work orders efficiently and effectively
• Effectively manage large scope of work orders that involve several vendors and break down work orders into supporting work orders
• Create, own, and implement the process of auditing work orders, adding information, costing tickets, closing tasks, and obtaining operations approvals
• Regularly communicate with the field team to ensure accurate ticket execution, appropriate time for labor and cost of parts within each work order
• Oversee the route of field technicians and track delivery status of products ordered by the Purchasing department. Coordinate route schedules effectively, managing labor availability and skill specialty
• Exceptional project management, organizational and writing skills
• Ability to multi-task, prioritize and organize work to meet deadlines and multiple requests, work effectively under pressure and under tight timelines
• Passion to learn and willingness to work smarter, not harder
• Personable. Respectful, pleasant to be around, and enjoy engaging with others
• Levelheaded. Able to keep cool during maintenance emergencies and quickly find solutions

Resort General Manager

Villatel’s flagship property, Villatel Orlando, is seeking a Resort General Manager to join the executive leadership team for the opening of a 526-home rental community, with water park and F&B amenities centrally located on Orlando’s famed International Drive, next to Universal’s newest theme park, Epic Universe. As the first-ever hospitality brand in the vacation rental sector, Villatel simultaneously designs, maintains, and services every home we put on the market. So, unlike the average vacation rental platform, we actively make our homes and guest experiences as incredible as we can—by owning every step of the process. At Villatel Orlando, we have tailored every touch point to delight, engage, and foster curiosity and enjoyment, so we are looking for an individual who will embody our vision and execute with intent and purpose. We are seeking a dynamic individual with proven success as a visionary leader in a resort or full-service environment to drive the strategic and tactical components of the operations across outlets, maximizing the financial performance and providing exemplary guest experience and satisfaction. The General Manager will possess a background in leading complex, and multi-faceted property operational teams (FOH, BOH, Housekeeping, Maintenance & Engineering, Entertainment & IT, Security, etc.) and possess the skills to champion Villatel’s vision, foster a culture of excellence throughout the operations team, and consistently deliver both product quality and service in accordance with Villatel’s profitability goals.

• Manage the day-to-day operation of all departments to ensure Villatel’s level of service and hospitality are provided to all guests
• Physically tour and visually inspect property on a daily basis
• Monitor property condition, cleanliness and quality of product and service throughout hotel
• Greet and maintain rapport with associates and customers
• Directly oversee the management of all departments/department heads to ensure a seamless execution of operational activities and processes. Responsible for ensuring Villatel brand standards are met and the resort exceeds guest expectations
• Monitor and maintain both FOH & BOH systems and equipment to ensure optimum performance. Improve internal processes for better productivity and proactively develop new solutions to meet client needs
• Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Creating and implementing strategies for business growth
• Prepare annual business plan and assist in the development, implementation, and monitoring of the budgets and forecasts to maximize revenue and minimize expenses while ensuring the resort exceeds employee and guest satisfaction
• Oversee and manage the development process of the resort, partnering with the General Contractor and various subcontractors to ensure Villatel’s product is delivered up to brand standards and on time
• Create and manage internal reports for benchmarking ongoing success, as well as proactively conduct due diligence into specific properties, departments, or community sub neighborhoods to assist in solving both systemic and idiosyncratic challenges for the betterment of the company
• Perform ongoing analysis both independently and at the request of the executive team to identify patterns/trends, measure risk and proactively project future business impact
• Resolve guests' concerns and anticipate potential challenges by proactively reviewing and monitoring the operational performance and business flow
• Liaise with restaurant and F&B leadership regarding the F&B strategy as it relates to the resort’s service and financial performance
• Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop, and delegate improvement plans for operation and review performance of management team. Communicate both verbally and in writing to provide clear direction to staff
• Lead by example, training and developing a team of hospitality associates by having a positive presence in the public spaces to ensure the operation embodies the brand vision
• Participate in community affairs and maintain positive public image for Villatel and Villatel Orlando. Meet with potential and current clients to promote the resort
• In conjunction with executive leadership, create, and implement Capital Expenditure program. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
• Build and develop the resort’s safety committee, ensuring proper adherence to all safety and security practices
• Perform administrative duties including reading and writing reports, dictating internal memorandums and orally communicating with guests, managers, corporate office, local associations, etc

Director of Owner Relations

Villatel is seeking an eager, financially minded Director of Owner Relations (OR) to join its Florida based team. The Director of Owner Relations will provide support with respect to owners’ interest in its operating asset(s) and projects under development. They will need to articulate the performance metrics of the investments effectively to individual Owners, Asset Management teams, and potential lenders, aiding in the portfolio and business's success. This position strives to maximize revenue, profit and returns while meeting organizational growth objectives through knowledge of finance, day-to-day operations, legal contracts, HOA provisions, revenue generation, and accounting. This role will work side by side with Villatel’s Global Head of Operations and lead external communications and joint projects with the Asset Management leads at Villatel’s various partner organizations.

• Develop a strong understanding of Villatel's brand, investment thesis, track record, and pipeline. Demonstrate the ability to speak to current and potential Investors/Owners about the Company, its value proposition, and its investment products and projects
• Drive operating partners and hold them accountable in efforts to maximize profitability. Identify and execute value enhancement opportunities, identify risks, and lead efforts to mitigate such risks
• Build rapport and provide quick responses to the Owners' inquiries, specifically related to investment performance, return on investment, and return metrics. Function as the internal advocate for owners, ensuring expenses are in line
• Act as a liaison between financial teams and Owners to ensure that all distributions are paid accurately and that all financial reporting is done monthly and quarterly
• Create and manage internal reports for benchmarking ongoing success, as well as proactively conduct due diligence into specific properties, portfolios, or communities to assist in solving both systemic and idiosyncratic challenges for the betterment of the company
• Perform ongoing analysis both independently and at the request of the executive team to identify patterns/trends, measure risk and proactively project future business impact
• Thorough understanding of all factors affecting markets and submarkets and the impact on the portfolio including a strong understanding of demand generators, revenue management, sales process, and yield strategies to maximize top line performance
• Oversee, produce, and compile all required Owners reporting and identify what documents need to be accessible to the Owners. Have an active communication pipeline with Owners and create company newsletters regularly
• Ensure that contractual obligations by Villatel and Owners are adhered to per agreements. Own the relationship of the Owner and inventory and ensure that requests to and from Owners are documented and responded to in a timely manner
• Monitor and respond to ad-hoc quantitative and qualitative Investor/Owner queries. Create and improve the onboarding process for the Owners as it relates to custom specifications for their homes
• Responsible for the development of Owner relations strategies, policies, programs, and projects
• Regular property visits to proactively manage and facilitate strategy execution

Reservations Agent

• • Observe, study and understand the needs of guests
• • Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, and many others
• • Become a product expert! Know our homes to walk all guests through them via phone
• • Be a Villatel ambassador, so that potential guests know the value and the difference we add
• • Motivated and driven to close all inquiries into bookings
• • Work within a Property Management System (Track), to enter new bookings and modify existing bookings
• • Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences
• • Researches and provides information in order to accommodate special needs
• • Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs