Careers
Current Openings
Resort Allocation Specialist
We're seeking an experienced Resort Allocation Specialist to oversee and optimize the allocation of our vacation rental properties across multiple resorts. This individual will coordinate with multiple departments as well as Operations to ensure optimal occupancy and guest satisfaction. If you are passionate about the hospitality industry, the importance of communication, and team collaboration striving to exceed guest expectations, then this position may be for you!
Resort Allocation Specialist
The ideal candidate will have proven experience in a Rooms Controller or similar role, strong organizational skills, and the ability to collaborate effectively across teams. They should be proficient with property management systems, able to analyze data, and make informed decisions to optimize occupancy and operations.
- Manage the Tape Chart and Rooms Inventory for all Villatel properties, ensuring accurate availability by opening and closing units as needed, while efficiently blocking and organizing units to optimize occupancy and revenue.
- Work closely with Guest Services to address guest needs and requests, ensuring a smooth guest experience.
- Collaborate with the Revenue team to optimize pricing and inventory strategies.
- Allocate and assign units based on guest preferences, availability, and operational requirements.
- Monitor and adjust allocations to respond to changing demand patterns and operational needs.
- Handle all allocations for Group and Wholesale Reservations
- Assist in coordinating maintenance and service requests to ensure timely resolution and minimal impact on guests.
- Generate and analyze reports on occupancy, unit allocation, and operational efficiency to provide insights and recommendations that improve property allocation and maximize guest satisfaction.
Sales and Marketing Coordinator
We're seeking a Sales & Marketing Coordinator with a passion for hospitality to support our sales & marketing efforts. This individual will utilize their clerical and administrative skills to support resources across all relevant Villatel properties including but not limited to Villatel Orlando Resort (brand affiliated with Apartments by Marriott), Villatel Village at Solterra Resort, and Villatel Harbor Island Beach Club.
Sales and Marketing Coordinator
- Assist sales team with administrative duties associated with group sales including but not limited to sales/PMS system inputs, lead response/proposals, contracting, turnover, and billing.
- Support development and communication of group resumes and BEOs of critical group and event information for property team effective service execution.
- Assist with coordination of marketing activities as needed and directed by leadership.
- Respond to and follow-up on emails and/or new requests in a timely fashion.
- Maintain trace files and other master or client facing documents as needed.
- Maximize efforts towards productivity, identify problem areas and assist to implement solutions.
- Assist with other required daily sales, marketing, and group servicing activities and operations.
Head of Sales & Marketing
We're seeking a Sales & Marketing executive who possesses a proven track record in driving top line revenue strategy and performance, focusing on traditional hotel sales related segments to include group, volume transient, consortia, and banquets/catering across all relevant Villatel property including but not limited to Villatel Orlando Resort (brand affiliated with Apartments by Marriott), Villatel Village at Solterra Resort, and Villatel Harbor Island Beach Club.
Head of Sales & Marketing
The Head of Sales & Marketing will have accountability to both direct booking responsibilities and total sales team performance. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the sales team to ensure budgeted revenues are exceeded.
- Act as the brand’s voice of the customer and communicate key issues, concerns, and opportunities at all levels of the organization.
- Develop/implement key segment strategy & managing key accounts (both existing & target).
- Design effective sales deployment schemes & market assignments.
- Develop sales goals designed to achieve budget & market share targets.
- Manage group pace measurement and set sales production goals.
- Ensure proper process is in place with respect to selling and servicing banquet/catering events
- Engage in networking opportunities through active participation in community and professional associations, activities and events.
- Identify training and resource opportunities that will uplift skills, efficiency and performance of sales team members
- Partner with in-house Villatel Creative and outside agencies to strategize and implement communications plan across B2C & B2B channels devised on market dynamics/trends and Orlando market events
- Partner with in-house Villatel Creative, revenue management, and support resources to strategize and implement digital media and email marketing campaigns in a timely fashion devised on market dynamics/trends and Orlando market events
- Partner with in-house Villatel Creative and revenue management in stewarding Villatel’s online presence, ensuring content is accurate, on-brand, and relevant to B2C & B2B audiences
- Develop and implement appropriate marketing partnership opportunities and continuously focus on marketing initiatives to create customer loyalty and increase market share
- Collaborate with internal and agency partners (web, PR, Social, Digital) where appropriate and orchestrate strategies and tactics that support established KPIs that will positively impact each property.
- Activate and optimize participation in brand programs, channels, and affiliated sales organization resources to best promote each asset and drive top line performance.
Guest Services Agent, Apartments by Marriott Bonvoy
We're seeking individuals who take pride in delivering an exceptional guest experience. As a Guest Service Agent, you'll be the primary point of contact before arrival, during check-in (as a Welcome Ambassador), and throughout our guests' stay at Villatel Orlando Resorts, Apartments by Marriott Bonvoy, villas, and estates. If you're passionate about engaging with guests and working with a team to create unforgettable experiences, this role is for you!
Guest Services Agent, Apartments by Marriott Bonvoy
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Guest Services Agent, Villatel Orlando
We're seeking a Guest Services Agent to join our team, responsible for delivering a first-class experience to all our guests. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and providing unparalleled service to enhance the overall guest satisfaction.
Guest Services Agent, Villatel Orlando
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Operations Manager, Davenport, FL
We're seeking an experienced hospitality professional to join our rapidly growing team as an Operations Manager, overseeing our community operations in our Davenport and Kissimmee resorts! This is a hands-on, field focused position working directly with the executive leadership team to plan, execute and evaluate all aspects of operations across resorts and improve Villatel’s departmental functions.
Operations Manager, Davenport, FL
This role is responsible for maintaining accommodation standards and is instrumental in maximizing guest satisfaction. This is a leadership role that requires people management skills, diligence, and the ability to execute and follow through on projects.
- Direct oversight and responsibility of all divisions within the communities’ on-site operations including, but not limited to, housekeeping and inspection, maintenance, and engineering, and all third-party contractors and vendors to ensure quality work, proficiency, cleanliness, and guest satisfaction in line with Villatel’s business objectives.
- Partner with all Department Heads to ensure the smooth running of the day-to-day operations and attend regular operations meetings to review and discuss routine operational matters, departmental performance targets, and guest feedback.
- Conduct daily property reviews and arrival inspections to ensure compliance with brand standards, policies, and procedures, cleanliness and presentation, service delivery, general team member performance as well as other assigned tasks. Ensure consistent implementation and review of SOPs throughout all Departments.
- Perform Duty Management shifts as needed, along with any other assigned responsibilities.
- Address day-to-day guest concerns, complaints, and service issues in a timely and efficient manner to maintain positive guest relations and loyalty.
- Monitor performance metrics, guest feedback, and quality standards to identify areas for improvement and implement corrective actions as needed.
- Provide coaching, mentoring, and performance feedback to managers to support their professional development and ensure timely and constructive feedback to all direct reports when required both formally and informally.
- Foster a culture of teamwork, collaboration, and accountability among teams to achieve common goals and objectives.
- Develop and execute strategic plans and initiatives to drive business growth.
- Perform ongoing analysis to identify patterns/trends, and measure risk and proactively project future business both independently and requested by the executive team.
- Monitor expenses to maintain effective cost controls while preserving the long-term value of each asset.
- Collaborate with senior management and stakeholders to set goals, objectives, and performance targets for individual properties.
Social Media Coordinator & Content Creator
Villatel is looking to expand our team of superstars to include a talented Social Media Coordinator & Content Creator who will work hand in hand with our lean-yet-supreme creative team to take our social media reach and brand awareness to the next level!
Social Media Coordinator & Content Creator
- Collaborate with our Social Media Manager and Creative Director to create on-brand, culturally relevant content (paid and organic) for Villatel’s two brand handles across Instagram, Facebook, LinkedIn, and TikTok.
- Create original content tailored for each platform, including but not limited to videos, images, GIFS, and copy. Note: Reels comprise 90% of Villatel’s content; proficiency in Reels creation is required.
- Routinely visit our Florida resorts and accommodations in Orlando, Davenport, Kissimmee, and Melbourne Beach to capture footage and photos for use within social posts.
- Collaborate with in-house or freelance designers to design original posts, as needed.
- Help to vet and manage influencer partnerships, including ensuring that the influencer content is on-brand, monitoring its performance, and posting/ reposting content on our O&O social channels.
- Plan, build, and maintain our social marketing calendar, including identifying important dates and events, and aligning our content accordingly.
- Perform research on market/ cultural/ platform trends and audience preferences.
- Develop a strategic content roll-out plan; publish and/or schedule social posts accordingly.
- Oversee cross-platform community management, including communicating with followers and/or fans by responding to inquiries in comments and DMs.
- Establish KPIs for organic performance; analyze key metrics to measure audience engagement and sentiment; collect and share learnings & takeaways.
Reservation Agent (Jewish Community)
We’re seeking a Reservations Agent to handle reservations from various sources including bookings for Jewish holidays and Jewish travel seasons while providing personalized services tailored to holiday and culture-specific needs.
Reservation Agent (Jewish Community)
This role requires knowledge of Jewish traditions, holidays, and cultural expectations to assist guests effectively and efficiently. The Reservations Agent will handle inquiries, process reservations, and offer personalized services tailored to holiday and cultural-specific needs.
- Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail.
- Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience.
- Events: Assist in the planning and coordination of various Kosher related events such as Bar Mitzvahs, Family Reunions, and/or small Kosher Corporate events.
- Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency.
- Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests.
- Accommodations: Ensure that accommodations meet any special requirements, such as availability of kosher food or prayer spaces.
- Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately.
- Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests.
Maintenance Technician, Davenport, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
Maintenance Technician, Orlando, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Orlando, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
