Careers
Current Openings
Social Media Coordinator & Content Creator
Villatel is looking to expand our team of superstars to include a talented Social Media Coordinator & Content Creator who will work hand in hand with our lean-yet-supreme creative team to take our social media reach and brand awareness to the next level!
Social Media Coordinator & Content Creator
- Collaborate with our Social Media Manager and Creative Director to create on-brand, culturally relevant content (paid and organic) for Villatel’s two brand handles across Instagram, Facebook, LinkedIn, and TikTok.
- Create original content tailored for each platform, including but not limited to videos, images, GIFS, and copy. Note: Reels comprise 90% of Villatel’s content; proficiency in Reels creation is required.
- Routinely visit our Florida resorts and accommodations in Orlando, Davenport, Kissimmee, and Melbourne Beach to capture footage and photos for use within social posts.
- Collaborate with in-house or freelance designers to design original posts, as needed.
- Help to vet and manage influencer partnerships, including ensuring that the influencer content is on-brand, monitoring its performance, and posting/ reposting content on our O&O social channels.
- Plan, build, and maintain our social marketing calendar, including identifying important dates and events, and aligning our content accordingly.
- Perform research on market/ cultural/ platform trends and audience preferences.
- Develop a strategic content roll-out plan; publish and/or schedule social posts accordingly.
- Oversee cross-platform community management, including communicating with followers and/or fans by responding to inquiries in comments and DMs.
- Establish KPIs for organic performance; analyze key metrics to measure audience engagement and sentiment; collect and share learnings & takeaways.
Reservation Agent (Jewish Community)
We’re seeking a Reservations Agent to handle reservations from various sources including bookings for Jewish holidays and Jewish travel seasons while providing personalized services tailored to holiday and culture-specific needs.
Reservation Agent (Jewish Community)
This role requires knowledge of Jewish traditions, holidays, and cultural expectations to assist guests effectively and efficiently. The Reservations Agent will handle inquiries, process reservations, and offer personalized services tailored to holiday and cultural-specific needs.
- Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail.
- Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience.
- Events: Assist in the planning and coordination of various Kosher related events such as Bar Mitzvahs, Family Reunions, and/or small Kosher Corporate events.
- Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency.
- Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests.
- Accommodations: Ensure that accommodations meet any special requirements, such as availability of kosher food or prayer spaces.
- Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately.
- Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests.
Guest Services Agent, Apartments by Marriott Bonvoy
We're seeking a Guest Services Agent to work with guests staying at our brand new Apartments by Marriott Bonvoy. In this role, you will be an integral part of ensuring exceptional guest experiences. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and providing unparalleled service to enhance the overall guest satisfaction.
Guest Services Agent, Apartments by Marriott Bonvoy
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Guest Services Agent, Villatel Orlando
We're seeking a Guest Services Agent to join our team, responsible for delivering a first-class experience to all our guests. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and providing unparalleled service to enhance the overall guest satisfaction.
Guest Services Agent, Villatel Orlando
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Maintenance Technician - Davenport, FL
We’re looking for a reliable maintenance professional who can keep our facilities operating efficiently. You will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities.
Maintenance Technician - Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
Maintenance Manager
We're seeking a Maintenance Manager to lead the Maintenance team in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities while ensuring compliance with health and safety regulations.
Maintenance Manager
The successful candidate will possess expertise in various trades, coupled with flexibility and effective communication skills. It is essential that this individual interacts with guests to deliver exceptional maintenance services at our resort properties.
- Supervise the maintenance team to ensure delivery of outstanding service while upholding company standards.
- Create and implement a formal training program for the maintenance of new hires as well as reoccurring training for the team.
- Conduct performance evaluations and provide feedback to elevate the performance of the overall team.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Ensure plumbing, electrical systems, HVAC, and structural elements, are in good working condition to ensure safety, functionality, and the aesthetic appeal of guest accommodations.
- Develop and implement a preventative maintenance program to proactively identify and address maintenance issues before they escalate.
- Utilize the work order system to maintain records of all maintenance and repair work.
- Manage the maintenance department budget.
- Ensure compliance with local, state, and federal health and safety regulations.
- Respond to maintenance emergencies during and outside of regular working hours.
- Communicate effectively with management and staff regarding maintenance issues and resolutions.
