Careers
Current Openings
Operations Manager
We are looking for an experienced hospitality professional to join our rapidly growing team as an Operations Manager, to provide operational leadership to our multiple communities in Greater Orlando! This is a hands-on position directly overseeing the operations field team and working side by side with executive leadership to plan, execute, and evaluate all aspects of operations across communities and improve Villatel’s departmental functions.
Operations Manager
As an Operations Manager at Villatel, you will be responsible for overseeing the operational performance and strategic direction of multiple properties. You will be responsible for overseeing all aspects of daily operations to ensure the highest levels of guest satisfaction, revenue generation, team development, and financial performance. You will play a key leadership role in driving operational excellence, optimizing efficiency, and upholding brand standards.
- Oversee the management of departments to ensure a seamless execution of operational activities and processes.
- Provide strategic leadership guidance, and support to managers and operational teams to ensure the delivery of exceptional guest experiences.
- Liaise daily with the Ops HODs to forecast departmental business functions on a weekly basis to ensure the smooth running of the day-to-day operations. Attending regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
- Conduct daily property visits and inspections to ensure compliance with brand standards, policies, and procedures.
- Monitor performance metrics, guest feedback, and quality standards to identify areas for improvement and implement corrective actions as needed.
- Develop and implement strategies to maximize revenue generation, occupancy rates, and average daily rates (ADR) across all properties.
- Monitor the purchases of each department to maintain effective cost controls while preserving the long-term value of each asset.
- Provide coaching, mentoring, and performance feedback to managers to support their professional growth and development.
- Monitor guest satisfaction scores, reviews, and feedback to assess service quality and identify areas for improvement.
- Implement quality assurance programs and standards to ensure consistency in service delivery and guest satisfaction across all properties.
- Develop and execute strategic plans and initiatives to drive business growth, market expansion, and brand positioning within the area.
Hospitality Training & Development Manager
We are looking for an experienced hospitality professional to join our rapidly growing team as a Hospitality Training and Development Manager, to develop and implement cohesive training efforts across functional disciplines within hospitality operations!
Hospitality Training & Development Manager
The ideal candidate possesses a strong background in designing and implementing comprehensive training programs aimed at enhancing the skills and knowledge of hospitality staff. They will excel in collaborating with department heads to identify training needs, develop materials, and facilitate engaging learning experiences, while also demonstrating proficiency in evaluating training effectiveness and refining programs to align with industry best practices and organizational objectives.
- Collaborate with department heads to assess training needs across various roles within the hospitality organization.
- Design and develop training programs that address identified needs, including onboarding, job-specific skills, customer service, safety protocols, and leadership development.
- Create engaging and interactive training materials such as presentations, e-learning modules, videos, and job aids.
- Conduct training sessions for employees using a variety of instructional techniques and formats, including classroom training, workshops, webinars, and hands-on activities.
- Coordinate with subject matter experts to facilitate specialized training sessions in areas such as food and beverage service, housekeeping standards, front desk procedures, etc.
- Develop assessment tools and mechanisms to evaluate the effectiveness of training programs.
- Collect feedback from participants and stakeholders to identify areas for improvement and refine training content and delivery methods accordingly.
- Monitor the performance of employees’ post-training to assess the impact of training initiatives on job performance and guest satisfaction.
- Regularly review and update training materials and curriculum to ensure relevance and effectiveness.
- Work closely with department managers and HR to coordinate training schedules, resources, and logistics.
- Communicate training objectives, schedules, and expectations to employees and managers effectively.
Digital Graphic Designer
We’re looking to expand our team of professionals to include a Digital Graphic Designer who can turn ideas into beautiful designs and create engaging animations that bring our brand to life. Do you live and breathe design and animation? Are you a creative thinker with a passion for pretty things? Then we’d love to hear from you! Candidates must be willing to relocate to the Miami Area.
Digital Graphic Designer
The ideal candidate is someone adept at transforming concepts into visually stunning designs and crafting engaging animations that breathe vitality into our brand. This role requires not only a keen eye for aesthetics but also a collaborative spirit to seamlessly integrate design elements that enhance our brand's visual identity across diverse digital platforms. Candidates must be willing to relocate to the Miami Area.
- Conceptualize, design, and animate digital content such as Landing pages, Website banners and modules, Social media posts, Emails, and Presentations
- Create work that is both visually appealing and effective in communicating our brand message
- Communicate and work in lockstep with developers during the design process to ensure all designs and assets are to spec
- Present design concepts effectively to team members
- Develop a creative direction for each project, ensuring that all designs and/or animations align with our brand guidelines and aesthetics
- Collaborate with the Marketing team to brainstorm and develop new ideas for digital campaigns and initiatives
- Support the Social Media team with Templates for posts and stories, Cutting short video clips, Resizing imagery
- Take on print responsibilities when needed such as designing and prepping files for In-home signage, Print ads, and One Sheets
- Stay up to date with the latest design and animation trends, techniques, and technologies to ensure that our brand remains at the forefront of innovation
- Manage multiple projects simultaneously, from concept through final production, while meeting deadlines and ensuring quality standards are met
- Work with external vendors and agencies as needed, to source additional design or animation support, or to collaborate on joint initiatives
- Become an expert in our brand and competitors, target demographics, and unique selling points
- Help to put together creative direction for lifestyle photoshoots and video shoots
Painter - M&E
We're in search of a proficient and seasoned in-house painter to become a valued member of our team on a full-time basis. The ideal candidate will play a pivotal role in enhancing the visual appeal of our rental homes by meticulously painting various surfaces, thereby ensuring impeccable finishes. Additionally, they will uphold our commitment to cleanliness and safety standards within the work environment.
Painter - M&E
This position demands unwavering attention to detail, superb time management abilities, and a knack for thriving both autonomously and cooperatively within a team setting.
- Surface Preparation: Prepare surfaces for painting by cleaning, sanding, and priming as necessary to ensure proper adhesion and finish.
- Paint Application: Apply paint, varnish, stain, or other finishes using brushes, rollers, or sprayers to achieve desired results while maintaining quality standards.
- Color Matching: Mix paints to match specified colors or customer preferences, ensuring accuracy and consistency throughout the painting process.
- Quality Control: Inspect finished work to identify any imperfections, drips, or uneven coverage, and make necessary touch-ups or corrections to achieve a flawless finish.
- Equipment Maintenance: Clean and maintain painting equipment and tools regularly to ensure optimal performance and longevity.
- Safety Compliance: Adhere to all safety protocols and regulations while handling and using painting materials, ensuring a safe working environment for yourself and others.
- Project Management: Manage time effectively to meet project deadlines and prioritize tasks based on urgency and importance.
- Communication: Communicate effectively with supervisors, colleagues, and other team members to coordinate tasks, report progress, and address any issues or concerns that may arise.
Maintenance Technician
We’re looking for a reliable maintenance professional who can keep our facilities operating efficiently. You will play a key role in our success by going above and beyond guest expectations to achieve that “wow” factor. Jobseekers should be hardworking problem solvers ready to go from day one.
Maintenance Technician
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Provide the day-to-day maintenance, security, and engineering inspections to our inventory of villas, handling all routine engineering and maintenance tasks directly and coordinating vendors where needed
- Inspect the building for any structural damage to windows, doors, and walls and perform necessary repairs
- Ensure all equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring are in working order by conducting routine maintenance and performing repairs, as needed
- Develop and execute preventative maintenance measures to keep our equipment operating efficiently and prevent any safety risks
- Develop a creative direction for each project, ensuring that all designs and/or animations align with our brand guidelines and aesthetics
- Documents all work via our work order/ticket system, to record the details of completed repairs and service orders for equipment with photographs
- Work with dispatch to ensure any/all outstanding items from the day prior are addressed prior to assisting with the current day’s tickets
- Perform auxiliary tasks in support of the housekeeping and inspection teams as needed.
- Ensures proper use of inventory and supplies, making notes to supervisor/manager when supplies are low and/or missing
- Reports any missing or damaged items in homes immediately, following established processes.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Performs routine maintenance on equipment and systems such as plumbing fixtures, HVAC units, and electrical wiring to ensure optimal performance and make any repairs
Guest Services Representative
We're seeking a Guest Services Representative to join our team, responsible for delivering a first-class experience to all our guests. Your main priority is to ensure our guests are having the best vacation possible. This includes concierge-like services by adding services and experiences but also working with our operations team to quickly remediate any issues that might arise.
Guest Services Representative
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Answer guest phone calls and respond to messages promptly with the goal of creating a welcoming relationship with the guest
- Owning all guest issues and making sure there is a two-way communication line when assisting with guest issues
- Working with the operations team and vendors to ensure we deliver the best guest experience
- Work within a Property Management System (Track & Streamline), to modify existing bookings
- Work within the operations tool (Breezeway) to create tasks and follow up on them
- Service existing bookings by adding experiences and services to enhance the guest experience
- Create partnerships and provide a concierge service to all our guest
- Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs
Reservations Agent
We're seeking a Reservations Agent to join our team, responsible for providing expert knowledge of our brand and products to uncover their needs and recommend personalized solutions that will help guests create experiences and memories like no other destination.
Reservations Agent
As a Reservations Agent, you will represent Villatel as both a guide and a salesperson, offering your expertise to help solve guests’ problems.
- Observe, study and understand the needs of guests
- Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, and many others
- Become a product expert! Know our homes to walk all guests through them via phone
- Be a Villatel ambassador, so that potential guests know the value and the difference we add
- Motivated and driven to close all inquiries into bookings
- Work within a Property Management System (Track), to enter new bookings and modify existing bookings
- Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences
- Researches and provides information in order to accommodate special needs
- Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs