Careers
Current Openings
Digital Graphic Designer
We’re looking to expand our team of professionals to include a Digital Graphic Designer who can turn ideas into beautiful designs and create engaging animations that bring our brand to life. Do you live and breathe design and animation? Are you a creative thinker with a passion for pretty things? Then we’d love to hear from you! Candidates must be willing to relocate to the Miami Area.
Digital Graphic Designer
The ideal candidate is someone adept at transforming concepts into visually stunning designs and crafting engaging animations that breathe vitality into our brand. This role requires not only a keen eye for aesthetics but also a collaborative spirit to seamlessly integrate design elements that enhance our brand's visual identity across diverse digital platforms. Candidates must be willing to relocate to the Miami Area.
- Conceptualize, design, and animate digital content such as Landing pages, Website banners and modules, Social media posts, Emails, and Presentations
- Create work that is both visually appealing and effective in communicating our brand message
- Communicate and work in lockstep with developers during the design process to ensure all designs and assets are to spec
- Present design concepts effectively to team members
- Develop a creative direction for each project, ensuring that all designs and/or animations align with our brand guidelines and aesthetics
- Collaborate with the Marketing team to brainstorm and develop new ideas for digital campaigns and initiatives
- Support the Social Media team with Templates for posts and stories, Cutting short video clips, Resizing imagery
- Take on print responsibilities when needed such as designing and prepping files for In-home signage, Print ads, and One Sheets
- Stay up to date with the latest design and animation trends, techniques, and technologies to ensure that our brand remains at the forefront of innovation
- Manage multiple projects simultaneously, from concept through final production, while meeting deadlines and ensuring quality standards are met
- Work with external vendors and agencies as needed, to source additional design or animation support, or to collaborate on joint initiatives
- Become an expert in our brand and competitors, target demographics, and unique selling points
- Help to put together creative direction for lifestyle photoshoots and video shoots
Guest Services Representative
We're seeking a Guest Services Representative to join our team, responsible for delivering a first-class experience to all our guests. Your main priority is to ensure our guests are having the best vacation possible. This includes concierge-like services by adding services and experiences but also working with our operations team to quickly remediate any issues that might arise.
Guest Services Representative
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Answer guest phone calls and respond to messages promptly with the goal of creating a welcoming relationship with the guest.
- Owning all guest issues and making sure there is a two-way communication line when assisting with guest issues.
- Working with the operations team and vendors to ensure we deliver the best guest experience.
- Work within a Property Management System (Track & Streamline), to modify existing bookings.
- Work within the operations tool (Breezeway) to create tasks and follow up on them.
- Service existing bookings by adding experiences and services to enhance the guest experience.
- Create partnerships and provide a concierge service to all our guest.
- Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs.
Guest Services Supervisor
We're seeking a Guest Services Supervisor who will play a pivotal role in delivering exceptional guest experiences across multiple resort properties.
Guest Services Supervisor
Primary responsibilities include overseeing and coordinating all aspects of guest services, collaborating closely with operations, maintenance, dispatch, housekeeping, and other departments to ensure the highest standards of service delivery.
- Supervise and mentor guest services staff, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards.
- Act as a point of contact for guests, aiding, addressing inquiries, and ensuring their needs are met promptly and professionally.
- Collaborate with operations leaders to streamline guest service processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness in collaboration with the Guest Services Manager.
- Liaise with dispatch agents to coordinate responses to guest requests, prioritize tasks, and allocate resources effectively to meet service demands.
- Solicit and collect guest feedback through various channels, analyze trends, and collaborate with department leaders to implement improvements based on guest input.
- Handle guest complaints or escalated issues with professionalism and empathy; working with relevant departments to resolve issues and ensure guest satisfaction.
- Maintain accurate records of guest interactions, service requests, and feedback; generating reports as needed to track performance metrics and identify areas for improvement.
IT & Entertainment Specialist
We're seeking a skilled and enthusiastic Technology & Entertainment Specialist to manage the day-to-day maintenance, upkeep, and inspection of our diverse technology and entertainment products.
IT & Entertainment Specialist
This role encompasses a wide range of equipment, including TVs, movie theatres, gaming systems, golf simulators, bowling alleys, and arcade games. The Specialist will also provide support related to Wi-Fi, smart home technology, and other tech-related issues for our team, guests, and owners.
- Oversee day-to-day operations and upkeep of all technology and entertainment systems across our communities, including arcade games, smart home technologies, and other amenities.
- Install, maintain, and repair mechanical and circuitry components for all entertainment and arcade systems.
- Maintain accurate inventory of all entertainment amenities. Procure replacements and new items such as Wi-Fi systems, arcade games, and smart home technologies.
- Handle part orders and acquisition for items outside of warranty coverage.
- Implement and manage preventative maintenance measures for all arcade and technology amenities.
- Manage and track warranties for all technology and entertainment amenities, including parts, full replacements, and warranty request statuses.
- Maintain and build strong relationships with current and new vendors.
- Collaborate with dispatch to address outstanding items from previous days and effectively manage the current day’s work orders.
- Provide tech support to internal team members, including phone setup, Wi-Fi troubleshooting, and printer issues.
- Research and provide recommendations to the management team for potential upgrades and improvements.
- Routine travel throughout the Greater Orlando area is required to manage and service various locations.
Maintenance Technician - Davenport, FL
We’re looking for a reliable maintenance professional who can keep our facilities operating efficiently. You will play a key role in our success by going above and beyond guest expectations to achieve that “wow” factor. Jobseekers should be hardworking problem solvers ready to go from day one.
Maintenance Technician - Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Provide the day-to-day maintenance, security, and engineering inspections to our inventory of villas, handling all routine engineering and maintenance tasks directly and coordinating vendors where needed.
- Inspect the building for any structural damage to windows, doors, and walls and perform necessary repairs.
- Ensure all equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring are in working order by conducting routine maintenance and performing repairs, as needed.
- Develop and execute preventative maintenance measures to keep our equipment operating efficiently and prevent any safety risks.
- Documents all work via our work order/ticket system, to record the details of completed repairs and service orders for equipment with photographs.
- Work with dispatch to ensure any/all outstanding items from the day prior are addressed prior to assisting with the current day’s tickets.
- Perform auxiliary tasks in support of the housekeeping and inspection teams as needed.
- Ensures proper use of inventory and supplies, making notes to supervisor/manager when supplies are low and/or missing.
- Reports any missing or damaged items in homes immediately, following established processes.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken.
- Inspect the building for any structural damage to windows, doors, and walls, and perform necessary repairs.
Maintenance Technician - Orlando, FL
We’re looking for a reliable maintenance professional who can keep our facilities operating efficiently. You will play a key role in our success by going above and beyond guest expectations to achieve that “wow” factor. Jobseekers should be hardworking problem solvers ready to go from day one.
Maintenance Technician - Orlando, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Provide the day-to-day maintenance, security, and engineering inspections to our inventory of villas, handling all routine engineering and maintenance tasks directly and coordinating vendors where needed.
- Inspect the building for any structural damage to windows, doors, and walls and perform necessary repairs.
- Ensure all equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring are in working order by conducting routine maintenance and performing repairs, as needed.
- Develop and execute preventative maintenance measures to keep our equipment operating efficiently and prevent any safety risks.
- Develop a creative direction for each project, ensuring that all designs and/or animations align with our brand guidelines and aesthetics.
- Documents all work via our work order/ticket system, to record the details of completed repairs and service orders for equipment with photographs.
- Work with dispatch to ensure any/all outstanding items from the day prior are addressed prior to assisting with the current day’s tickets.
- Perform auxiliary tasks in support of the housekeeping and inspection teams as needed.
- Ensures proper use of inventory and supplies, making notes to supervisor/manager when supplies are low and/or missing.
- Reports any missing or damaged items in homes immediately, following established processes.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken.
- Performs routine maintenance on equipment and systems such as plumbing fixtures, HVAC units, and electrical wiring to ensure optimal performance and make any repairs.
Maintenance Manager
We're seeking a Maintenance Manager to lead the Maintenance team in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities while ensuring compliance with health and safety regulations.
Maintenance Manager
The successful candidate will possess expertise in various trades, coupled with flexibility and effective communication skills. It is essential that this individual interacts with guests to deliver exceptional maintenance services at our resort properties.
- Supervise the maintenance team to ensure delivery of outstanding service while upholding company standards.
- Create and implement a formal training program for the maintenance of new hires as well as reoccurring training for the team.
- Conduct performance evaluations and provide feedback to elevate the performance of the overall team.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Ensure plumbing, electrical systems, HVAC, and structural elements, are in good working condition to ensure safety, functionality, and the aesthetic appeal of guest accommodations.
- Develop and implement a preventative maintenance program to proactively identify and address maintenance issues before they escalate.
- Utilize the work order system to maintain records of all maintenance and repair work.
- Manage the maintenance department budget.
- Ensure compliance with local, state, and federal health and safety regulations.
- Respond to maintenance emergencies during and outside of regular working hours.
- Communicate effectively with management and staff regarding maintenance issues and resolutions.
Reservations Agent
We're seeking a Reservations Agent to join our team, responsible for providing expert knowledge of our brand and products to uncover their needs and recommend personalized solutions that will help guests create experiences and memories like no other destination.
Reservations Agent
As a Reservations Agent, you will represent Villatel as both a guide and a salesperson, offering your expertise to help solve guests’ problems.
- Observe, study and understand the needs of guests.
- Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, and many others.
- Become a product expert! Know our homes to walk all guests through them via phone.
- Be a Villatel ambassador, so that potential guests know the value and the difference we add.
- Motivated and driven to close all inquiries into bookings.
- Work within a Property Management System (Track), to enter new bookings and modify existing bookings.
- Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences.
- Researches and provides information in order to accommodate special needs
- Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs.
