Careers
Current Openings
Senior Accountant
The day in the life of a Senior Accountant sits at the intersection of resort hotel accounting and short-term rental (STR) finance, support a dual-portfolio operation that includes a Marriott-affiliated property and a multi-channel vacation rental portfolio. You will own the full accounting cycle - from general ledger to financial statements - while managing the owner statement lifecycle and ensuring compliance with Florida's tourist development and sales tax requirements. You will also work cross-functionally with Operations, F&B, and ownership stakeholders in a high-volume, seasonal environment.
Senior Accountant
- Prepare and review monthly, quarterly, and annual financial statements in accordance with GAAP, including journal entries, account reconciliations, and month-end close.
- Implement and maintain internal controls to safeguard company and owner assets, mentor and provide guidance to junior and overseas remote accounting staff.
- Manage revenue accounting across all resort revenue streams - room, F&B, amenities, and events - including accounting payable and receivable.
- Prepare annual budgets and monthly variance analysis with actionable commentary; collaborate with Operations, F&B, and Sales on cost center analysis and financial planning.
- Assist with Marriott Bonvoy program financial reporting and brand-affiliated accounting requirements.
- Maintain accurate books for the STR portfolio, including revenue recognition across Airbnb, VRBO, direct booking, and other channels, reconcile OTA payouts, platform fees, and net proceeds at the property level.
- Track owner-funded expenses, maintenance reserves, and management fees; ensure compliance with Florida tourist development taxes and state sales tax remittance.
- Manage the full monthly owner statement cycle - coordinating with Operations and Property Management to capture all income, expenses, and adjustments prior to close.
- Serve as primary point of contact for owner accounting inquiries and disputes; prepare year-end statements and manage annual 1099 reporting in compliance with IRS requirements.
- Partner with Finance leadership to identify and implement AI powered tools that automate invoice processing, reconciliations, owner statement generation, and reporting.
- Document and train staff on newly adopted automated processes, stay current on emerging AI and fintech solutions relevant to hospitality and STR accounting.
Dispatch Specialist, Orlando, FL
We're seeking a highly organized, proactive Dispatch Specialist to support our Operations team. In this role, you’ll serve as the central command hub—coordinating service requests across maintenance and guest experience to ensure every detail is handled seamlessly.
Dispatch Specialist, Orlando, FL
This is a high-impact position where communication, quick thinking, and attention to detail come together to create exceptional guest experiences. If you thrive in a fast-paced environment and enjoy being the person who keeps everything running smoothly, we want to hear from you.
- Monitor incoming service requests from multiple channels including phone, email, and digital platforms
- Identify and address delays or service gaps to ensure timely resolution
- Prioritize and assign tasks based on urgency, request type, and team availability
- Ensure all service requests are handled efficiently and meet guest satisfaction standards
- Maintain accurate, real-time records of requests, assignments, and completion status
- Coordinate closely with maintenance, housekeeping, guest services, and leadership teams
- Communicate directly with guests to gather details, provide updates, and confirm satisfaction
- Conduct follow-ups to ensure all issues are fully resolved
Business Development Manager
Homes by Villatel is expanding its vacation rental portfolio along Florida’s Space Coast, and we are looking for a driven, self-directed Business Development Manager to lead that growth from the ground up. This is not an entry-level or administrative role. We are looking for a seasoned hospitality or real estate sales professional who thrives in a field-based, relationship-driven environment and is motivated by the direct financial upside of building something new.
Business Development Manager
- Proactively identify and pursue prospective homeowner partners across the Space Coast corridor, evaluating each property against Homes by Villatel tier standards (Premier, Signature, Luxe) before outreach to ensure time is invested in qualified opportunities.
- Develop and execute a personal prospecting strategy spanning door-to-door outreach, direct mail, digital prospecting, referral development, and event-based networking, managing the full pipeline from cold outreach through executed Property Management Agreement (PMA).
- Conduct property walk-throughs and owner consultations to present the HBV value proposition, differentiate from competitors, address objections, and negotiate contract terms in alignment with HBV standards, escalating to leadership where appropriate.
- Lead the executed owner through a structured Homes by Villatel onboarding process, introducing them to operational leadership and systems before formally transferring the relationship to the operations team — ensuring continuity and a seamless property launch.
- Establish and maintain an active, recognizable presence throughout the Space Coast market — chambers of commerce, real estate boards, investor groups, HOA networks, and STR-adjacent community organizations.
- Build a referral pipeline through real estate agents, mortgage brokers, attorneys, title companies, and local business leaders who regularly interact with vacation rental property owners.
- Monitor competitor activity, new property listings, ownership changes, and market trends to surface acquisition opportunities before they go to competitors.
- Maintain meticulous and current records in HubSpot for all prospect activity, outreach, follow-up, and pipeline status. Record-keeping discipline is non-negotiable in this role.
- Report weekly to the Homes by Villatel executive team on pipeline health, outreach volume, conversion rates, and market intelligence.
- Track and communicate estimated contract value and projected revenue impact for pipeline opportunities.
- Coordinate with Operations, Revenue, and Marketing teams to ensure a seamless handoff and timely property launch.
- Provide field-level market intelligence to inform revenue strategy, comp set analysis, and expansion planning.
Assistant General Manager, Space Coast, FL
A day in the life of an Assistant General Manager includes supporting the overall operations, performance, and guest experience of Villatel rental homes across Florida's Space Coast. You will drive operational excellence, support revenue goals, lead the field teams, and ensure our homes are consistently guest-ready and brand compliant. You will be a key leader in the day-to-day operations and serve as the General Manager's right hand, stepping in to solve problems and elevate both the guest and owner experience.
Assistant General Manager, Space Coast, FL
- Oversee daily operations across a portfolio of vacation rental homes
- Ensure all homes meet brand standards for cleanliness, maintenance, and presentation by conducting property inspections
- Partner with housekeeping, maintenance, and vendor teams to ensure timely turnovers
- Supervise and/or support field teams including maintenance, guest experience, and housekeeping teams
- Assist in hiring, training, scheduling, and performance management
- Ensure a seamless, high-quality guest experience from arrival to departure
- Resolve guest concerns quickly and professionally
- Identify opportunities to improve guest satisfaction and online reviews
- Support communication with homeowners regarding property performance and needs
- Ensure homes are well-maintained and aligned with company and owner expectations
- Support cost control initiatives and budget adherence
- Monitor performance indicators such as occupancy, guest satisfaction, and operational efficiency while identifying opportunities to increase revenue and reduce expenses
Resort Services Runner
We're seeking a Resort Services Runner who will be responsible for the daily upkeep, cleanliness, and curb appeal of Villatel properties in Davenport and Kissimmee. This individual will focus on the routine cleaning of grill equipment, sanitation, and general maintenance of outdoor areas. This position is highly active and requires a detail-orientated individual who can work independently to maintain Villatel's presentation standards.
Resort Services Runner
- Perform daily cleaning and routine maintenance of exterior grills to ensure they are sanitary and guest-ready.
- Responsible for the regular cleaning and sanitization of exterior trash bins across the site.
- Conduct frequent exterior walks to identify and remove loose debris or litter from the grounds.
- Monitor the condition of sidewalks and driveways, ensuring they are free of stains and debris.
- Facilitate and perform pressure washing for sidewalks, driveways, and entryways as identified during inspections.
- Assist the broader maintenance team with simple, miscellaneous tasks and minor technical tickets as assigned.
- Notify the Maintenance Field Lead or Manager of any larger maintenance issues or safety hazards discovered during daily rounds.
- Use Breezeway to log completed tasks, upload photos of cleaned areas, and track daily progress.
Director of Sports Travel & Group Sales
We're hiring a role where sports, travel, and hospitality collide in the best way. As our Director of Sports Travel and Group Sales, you’ll lead the strategy behind unforgettable team experiences—coordinating high-energy tournaments, seamless group stays, and memorable moments that keep guests coming back season after season. If you thrive in a fast-paced environment, love building relationships, and want to be at the center of the action, this is your chance to make a winning impact.
Director of Sports Travel & Group Sales
- Develop and execute a targeted sales strategy to attract traveling high school and collegiate sports teams coming to Orlando for competitions, tournaments, and championships.
- Build a robust pipeline by prospecting athletic departments, sports governing bodies, tournament directors, and travel procurement contacts at schools and universities.
- Build a robust pipeline by prospecting athletic departments, sports governing bodies, tournament directors, and travel procurement contacts at schools and universities.
- Manage the full sales cycle from initial inquiry through contract execution, rooming list coordination, and post-stay follow-up.
- Develop customized group packages leveraging the resort's private villa inventory to meet athletic team needs (multi-bedroom configurations, recovery amenities, coach/staff accommodations).
- Negotiate group rates, attrition terms, and added-value inclusions that remain competitive while protecting resort revenue, partnering with Revenue Management to optimize inventory across peak tournament seasons.
- Serve as the primary relationship manager for athletic departments, team travel coordinators, and group accounts.
- Cultivate partnerships with local sports venues, sports tourism organizations (Sports ETA, Visit Orlando), and tournament management companies.
- Attend sports tourism trade shows, athletic director conferences, and event bid presentations to build brand visibility, generate leads, and maintain high responsiveness to coaches and administrators.
- Collaborate with resort operations, F&B, and guest services to design athlete-friendly programming and amenities (early breakfast hours, training meal packages, recovery pool access, team meeting spaces).
- Ensure seamless group arrival, villa assignment, and departure processes for all team bookings.
- Serve as on-site liaison during key group stays, gathering post-stay feedback to drive continuous improvement and repeat bookings.
Senior Appliance Repair Technician, Davenport, FL
Ready to put your appliance repair expertise to work in a fast-paced, rewarding environment? As our Senior Appliance Repair Technician, you'll be the expert behind the scenes, keeping our luxury vacation homes running at their best. From diagnosing complex appliance issues to overseeing vendor repairs and ensuring every home is guest-ready, you'll play a critical role in creating five-star experiences. If you're a skilled problem solver who enjoys hands-on work, autonomy, and seeing the results of your efforts every day, this is the opportunity for you.
Senior Appliance Repair Technician, Davenport, FL
- Maintain the full functionality of all residential appliances, including refrigerators, freezers, ice makers, dishwashers, microwaves, ovens, cooktops, washers, dryers, and other household equipment.
- Diagnose, troubleshoot, repair, and perform preventative maintenance on residential appliances across Villatel’s portfolio.
- Serve as the primary subject matter expert for appliance-related repairs, preventative maintenance programs, and equipment lifecycle management.
- Manage and coordinate third-party appliance vendors to ensure repairs are completed efficiently, professionally, and in accordance with Villatel standards.
- Perform final quality inspections on appliance repairs, replacements, and installations to ensure homes are fully operational and guest-ready.
- Provide technical guidance and support to Maintenance & Engineering team members regarding appliance troubleshooting and best practices.
- Function as a highly skilled, hands-on technician capable of independently completing assigned work orders and repairs.
- Maintain accountability for the timely and accurate completion of appliance-related service requests while ensuring Villatel’s standards of quality and guest satisfaction are consistently met.
- Coordinate with Dispatch, Operations, and the Manager on Duty (MOD) to prioritize urgent appliance issues and minimize downtime.
- Assist with general residential maintenance tasks and troubleshooting as operational needs require.
- Support preventative maintenance programs designed to maximize appliance lifespan, reduce service interruptions, and improve the guest experience.
- Maintain a clean, organized, and professional work environment while adhering to all company safety policies and procedures.
Cook II
We're seeking a Grill cook for our Bar & Grill. The successful candidate will focus on providing a guest experience that exceeds expectations while following food safety standards and recipes so that every guest gets a "Wow" experience. Prior cook experience in a restaurant or hotel experience coupled with flexible availability is required.
Cook II
- Preparing tasty food from the frill, fryer, and flat top
- Following recipes so every guest gets the "wow, this is great" bite
- Keeping your station clean, stocked, and ready for the next order
- Ensuring food safety and sanitation requirements are always followed
- Hustling; especially during peak guest times
- Collaborating with team members to ensure efficient service and a positive work environment
Recreation Attendant
We're seeking a Recreation Attendant to contribute to the Villatel guest journey by providing polished hospitality, warm engagement and recreation support for our resort amenities including the grand pool, lazy loop, waterslides, cabanas, and daily recreation programs. If you enjoy providing delightful experiences and bringing a smile to our guests, this is the opportunity for you to shine!
Recreation Attendant
- Welcome guests to resort amenity spaces and provide warm, personalized service to individuals and families.
- Serve as a knowledgeable resource for resort amenities, activities, cabanas, and scheduled programming.
- Assist with seating, towel service, poolside comfort items, and cabana setup, ensuring a polished guest experience.
- Anticipate guest needs and respond with professionalism, empathy, and attention to detail.
- Support safe and efficient operation of waterslides and amenity areas, including guest guidance and queue management.
- Monitor guest flow, cleanliness, comfort, and safety, escalating concerns to leadership as needed.
- Assist with recreational programming, poolside games, seasonal activities, and special events.
- Provide attentive service to cabana guests, ensuring comfort and timely support.
- Coordinate towels, supplies, and recreational materials to maintain operational readiness.
- Communicate with housekeeping, recreation, and food & beverage teams to support guest needs.
- Participate in opening and closing procedures, including setup, cleaning, and inventory support.
- Attend required meetings, briefings, and trainings to stay informed on resort programming and standards.
Arcade Systems & Technology Technician, Davenport, FL
Ready to put your technical skills to work in a one-of-a-kind resort environment? As Villatel's Arcade Systems & Technology Technician, you'll be the expert behind many of the entertainment experiences our guests enjoy most. One day you may be troubleshooting an arcade game, calibrating a golf simulator, or repairing a bowling lane system. The next, you'll be supporting resort technology, resolving connectivity issues, and ensuring every entertainment amenity is operating at peak performance. If you enjoy solving complex technical challenges, working with innovative technology, and making a direct impact on the guest experience, this is the opportunity for you.
Arcade Systems & Technology Technician, Davenport, FL
- Provide day-to-day maintenance and support for arcade games, simulators, bowling systems, and guest-facing entertainment technologies.
- Perform advanced diagnostics, troubleshooting, maintenance, and repair of arcade equipment and specialized entertainment systems.
- Conduct preventative maintenance including calibrations, software updates, alignments, inspections, sensor cleaning, and operational testing.
- Perform routine quality assurance inspections to ensure all entertainment amenities meet Villatel's safety and guest experience standards.
- Support networking equipment including wireless access points, switches, cabling, connected devices, and guest-facing technology systems.
- Troubleshoot connectivity, hardware, software, and technology-related issues affecting resort operations or guest experiences.
- Work alongside internal teams and external technology providers to resolve technical issues efficiently.
- Monitor recurring technology concerns and provide recommendations for operational improvements and equipment upgrades.
- Respond promptly to technology and entertainment-related issues impacting guest satisfaction.
- Coordinate with Dispatch and Operations to prioritize repairs and effectively manage daily work orders.
- Document repairs, inspections, preventative maintenance activities, and completed work orders within Villatel's maintenance management systems.
- Partner with Guest Experience, Housekeeping, and Operations teams to complete repairs while minimizing guest disruption.
Maintenance Technician, Orlando, FL - All Shifts
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Orlando, FL - All Shifts
- Maintenance Duties: Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeal of guest accommodations, common areas, and facilities.
- Multi-Trade Expertise: Demonstrate proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address a wide range of maintenance issues effectively.
- Guest Interaction: Interact with guests in a courteous, professional manner while addressing maintenance requests, troubleshooting issues, and providing timely and efficient solutions to ensure guest satisfaction.
- Emergency Response: Respond promptly to emergency maintenance situations, such as plumbing leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and mitigate potential damage to property.
- Preventive Maintenance: Implement preventive maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment and facilities.
- Communication: Maintain clear and open communication with guests, colleagues, and management regarding maintenance activities, progress, and any potential impact on guest experiences.
- Safety Compliance: Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for yourself, colleagues, guests, and visitors.
- Documentation: Maintain accurate records of maintenance activities, including work orders, repairs, inspections, and equipment inventory, for documentation, tracking, and reporting purposes.
Server, Villatel Orlando Resort
We’re on the lookout for Food & Beverage Servers who shine as bright as the sunshine! If serving great food with five-star flair in our outdoor dining venues sounds like your happy place, this is the perfect spot for you.
Server, Villatel Orlando Resort
The ideal candidate has prior experience in luxury or high-volume settings, strong communication skills, and the ability to multitask with ease—even on busy, sunny days. Must be of legal age to serve alcohol and able to work flexible hours, including weekends and holidays.
- Welcome guests like old friends and make every interaction personal.
- Take and deliver orders with precision, grace, and maybe a little flair.
- Keep drinks full, smiles wide, and tables spotless.
- Ensure the pool deck and tables are bussed and clean for the next pool-ready guest.
- Know your menu inside and out (because you’ll definitely get asked what your favorite dish is).
- Team up with the kitchen and bar crew to keep service smooth and spirits high. Keep your cool (literally) while working outdoors in the Florida sunshine.
Bartender, Villatel Orlando Resort
We're seeking a vibrant and skilled bartender to join our Aqua Bay Bar & Grille team! If you love creating memorable experiences, mixing signature drinks, and bringing a little sunshine to every shift, this is the place for you.
Bartender, Villatel Orlando Resort
The ideal candidate has at least one year of experience in an upscale restaurant or hotel, excellent communication and interpersonal skills, and the ability to multitask while staying composed under pressure. A valid Food Handler Card is required, and flexibility to work evenings, weekends, and holidays is essential.
- Welcome guests with warmth, confidence, and genuine hospitality—the resort way.
- Craft cocktails, pour drinks, and serve beverages with precision, flair, and consistency.
- Know your menu! Guide guests through our drink list and food pairings like a pro.
- Create personalized experiences—remember names, favorite drinks, and make each guest feel like a regular.
- Keep the bar area sparkling clean, organized, and fully stocked (no one likes running out of limes!).
- Collaborate seamlessly with the culinary and service teams to keep the good times flowing.
- Handle guest concerns with grace and professionalism—always leaving them smiling.
- Follow all health, safety, and sanitation standards with care and consistency.
- Promote specials, signature cocktails, and upsell premium options with enthusiasm.
- Maintain a polished, professional, resort-ready appearance every day.
Guest Experience Specialist, Apartments by Marriott Bonvoy
We're seeking a Guest Experience Specialist to work both the morning and evening shifts. The ideal candidate is passionate about delivering outstanding service and plays a key role in making sure our Apartments by Marriott Bonvoy guests enjoy a memorable and exceptional stay that leaves a lasting impression.
Guest Experience Specialist, Apartments by Marriott Bonvoy
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Maintenance Technician, Davenport, FL (Hiring Immediately)
Ready to put your maintenance skills to work in a fast-paced resort environment? As a Maintenance Technician at Villatel, you'll play a key role in keeping our luxury vacation homes and amenities operating at their best. One day you may be troubleshooting an HVAC issue, repairing plumbing fixtures, or completing preventative maintenance. The next, you'll be helping prepare homes for arriving guests and ensuring every property meets our high standards of quality and safety. If you enjoy hands-on work, solving problems, and seeing the direct impact of your efforts every day, we'd love to have you on our team.
Maintenance Technician, Davenport, FL (Hiring Immediately)
- Perform routine maintenance, repairs, and troubleshooting on residential homes, resort amenities, and common areas.
- Diagnose and repair issues involving plumbing, electrical systems, HVAC equipment, appliances, fixtures, doors, windows, and general building components.
- Complete assigned work orders accurately and efficiently while maintaining Villatel's quality standards.
- Perform preventative maintenance inspections and services to reduce equipment failures and prolong asset life.
- Respond promptly to maintenance requests impacting guest satisfaction and resort operations.
- Coordinate with Dispatch and Operations teams to prioritize urgent service requests and effectively manage daily workloads.
- Partner with Housekeeping and Guest Experience teams to complete repairs during turnover periods while minimizing guest disruption.
- Document completed work, repairs, inspections, and preventative maintenance activities within Villatel's work order management system.
- Inspect facilities and equipment regularly to identify maintenance needs and safety concerns.
- Maintain tools, equipment, and maintenance supplies in good working condition.
- Assist with property improvement projects, renovations, and special assignments as needed.
- Support resort-wide initiatives focused on safety, appearance, efficiency, and operational excellence.
