Careers
Current Openings
Digital Graphic Designer
We’re looking to expand our team of professionals to include a Digital Graphic Designer who can turn ideas into beautiful designs and create engaging animations that bring our brand to life. Do you live and breathe design and animation? Are you a creative thinker with a passion for pretty things? Then we’d love to hear from you! Candidates must be willing to relocate to the Miami Area.
Digital Graphic Designer
The ideal candidate is someone adept at transforming concepts into visually stunning designs and crafting engaging animations that breathe vitality into our brand. This role requires not only a keen eye for aesthetics but also a collaborative spirit to seamlessly integrate design elements that enhance our brand's visual identity across diverse digital platforms. Candidates must be willing to relocate to the Miami Area.
- Conceptualize, design, and animate digital content such as Landing pages, Website banners and modules, Social media posts, Emails, and Presentations
- Create work that is both visually appealing and effective in communicating our brand message
- Communicate and work in lockstep with developers during the design process to ensure all designs and assets are to spec
- Present design concepts effectively to team members
- Develop a creative direction for each project, ensuring that all designs and/or animations align with our brand guidelines and aesthetics
- Collaborate with the Marketing team to brainstorm and develop new ideas for digital campaigns and initiatives
- Support the Social Media team with Templates for posts and stories, Cutting short video clips, Resizing imagery
- Take on print responsibilities when needed such as designing and prepping files for In-home signage, Print ads, and One Sheets
- Stay up to date with the latest design and animation trends, techniques, and technologies to ensure that our brand remains at the forefront of innovation
- Manage multiple projects simultaneously, from concept through final production, while meeting deadlines and ensuring quality standards are met
- Work with external vendors and agencies as needed, to source additional design or animation support, or to collaborate on joint initiatives
- Become an expert in our brand and competitors, target demographics, and unique selling points
- Help to put together creative direction for lifestyle photoshoots and video shoots
Dispatch Agent
We are looking for an experienced hospitality professional to join our rapidly growing team as a Logistics & Dispatch Specialist! The Dispatch department is the foundation for successful operations each day, so this is a hands-on, cross-functional position working directly with all departments.
Dispatch Agent
The Logistics and Dispatch Specialist is responsible for managing and dispatching maintenance, engineering, housekeeping, inspection, and arcade work orders across the company’s portfolio in the Greater Orlando area. The ideal candidate is experienced in dispatch and/or room control, comfortable managing vendors and solving scheduling challenges, and works well under daily deadlines.
- Lead all daily communication between technicians, inspectors, vendors, guests, and BOH departments. Directly responsible for dispatching and vendor management.
- Use and maintain the Property Management System (PMS) to receive and dispatch all daily/day-of work orders, while managing outstanding tickets, long-term project scheduling, and vendor coordination to complete tasks.
- Accurately maintain exceptionally detailed notes, images, and videos of work order status within the PMS, managing every ticket for accuracy and timely completion.
- Proactively address problems and suggest solutions to ensure timely processing and issue resolution; Assess situations to prioritize calls and work orders efficiently and effectively.
- Effectively manage large scope of work orders that involve several vendors and break down work orders into supporting work orders.
- Create, own, and implement the process of auditing work orders, adding information, costing tickets, closing tasks, and obtaining operations approvals.
- Regularly communicate with the field team to ensure accurate ticket execution, appropriate time for labor, and cost of parts within each work order
- Oversee the route of field technicians and track delivery status of products ordered by the Purchasing department. Coordinate route schedules effectively, managing labor availability and skill specialty.
- Exceptional project management, organizational, and writing skills.
- Ability to multi-task, prioritize, and organize work to meet deadlines and multiple requests, work effectively under pressure and under tight timelines.
Guest Services Representative
We're seeking a Guest Services Representative to join our team, responsible for delivering a first-class experience to all our guests. Your main priority is to ensure our guests are having the best vacation possible. This includes concierge-like services by adding services and experiences but also working with our operations team to quickly remediate any issues that might arise.
Guest Services Representative
The ideal candidate is a hard-working, energetic employee who is passionate about hospitality and genuinely cares about our guests.
- Answer guest phone calls and respond to messages promptly with the goal of creating a welcoming relationship with the guest
- Owning all guest issues and making sure there is a two-way communication line when assisting with guest issues
- Working with the operations team and vendors to ensure we deliver the best guest experience
- Work within a Property Management System (Track & Streamline), to modify existing bookings
- Work within the operations tool (Breezeway) to create tasks and follow up on them
- Service existing bookings by adding experiences and services to enhance the guest experience
- Create partnerships and provide a concierge service to all our guest
- Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs
Maintenance Technician - Davenport, FL
We’re looking for a reliable maintenance professional who can keep our facilities operating efficiently. You will play a key role in our success by going above and beyond guest expectations to achieve that “wow” factor. Jobseekers should be hardworking problem solvers ready to go from day one.
Maintenance Technician - Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Provide the day-to-day maintenance, security, and engineering inspections to our inventory of villas, handling all routine engineering and maintenance tasks directly and coordinating vendors where needed
- Inspect the building for any structural damage to windows, doors, and walls and perform necessary repairs
- Ensure all equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring are in working order by conducting routine maintenance and performing repairs, as needed
- Develop and execute preventative maintenance measures to keep our equipment operating efficiently and prevent any safety risks
- Documents all work via our work order/ticket system, to record the details of completed repairs and service orders for equipment with photographs
- Work with dispatch to ensure any/all outstanding items from the day prior are addressed prior to assisting with the current day’s tickets
- Perform auxiliary tasks in support of the housekeeping and inspection teams as needed.
- Ensures proper use of inventory and supplies, making notes to supervisor/manager when supplies are low and/or missing
- Reports any missing or damaged items in homes immediately, following established processes.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Inspect the building for any structural damage to windows, doors, and walls, and perform necessary repairs
Maintenance Technician - Orlando, FL
We’re looking for a reliable maintenance professional who can keep our facilities operating efficiently. You will play a key role in our success by going above and beyond guest expectations to achieve that “wow” factor. Jobseekers should be hardworking problem solvers ready to go from day one.
Maintenance Technician - Orlando, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Provide the day-to-day maintenance, security, and engineering inspections to our inventory of villas, handling all routine engineering and maintenance tasks directly and coordinating vendors where needed
- Inspect the building for any structural damage to windows, doors, and walls and perform necessary repairs
- Ensure all equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring are in working order by conducting routine maintenance and performing repairs, as needed
- Develop and execute preventative maintenance measures to keep our equipment operating efficiently and prevent any safety risks
- Develop a creative direction for each project, ensuring that all designs and/or animations align with our brand guidelines and aesthetics
- Documents all work via our work order/ticket system, to record the details of completed repairs and service orders for equipment with photographs
- Work with dispatch to ensure any/all outstanding items from the day prior are addressed prior to assisting with the current day’s tickets
- Perform auxiliary tasks in support of the housekeeping and inspection teams as needed.
- Ensures proper use of inventory and supplies, making notes to supervisor/manager when supplies are low and/or missing
- Reports any missing or damaged items in homes immediately, following established processes.
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken
- Performs routine maintenance on equipment and systems such as plumbing fixtures, HVAC units, and electrical wiring to ensure optimal performance and make any repairs
Operations Manager
We're seeking an experienced Operations Manager to provide leadership across our multiple communities in the Greater Orlando area. This is a hands-on position supporting successful and seamless day-to-day operations with the primary responsibility of managing the procurement, and logistical back-of-house functions for the organization.
Operations Manager
This ideal candidate possesses strong project management skills and the ability to work with operations leaders across disciplines to support the optimal guest experience. With company growth on the horizon, this individual will play a strategic role in Villatel’s operational success.
- Consult daily with the Ops leadership to forecast departmental business needs and functions weekly to ensure the smooth running of the daily operations.
- Lead project execution and monitor progress to ensure on-budget and timely completion.
- Operational oversight of the company’s purchasing, procurement, and inventory processes to ensure the optimal guest experience.
- Oversee inventory levels and reorder points for essential supplies and materials.
- Work with senior leadership to implement an inventory management system and PO process that aligns with Villate’s accounting systems.
- Attend regular operations meeting with Managers to discuss routine operational matters, departmental performance targets and guest feedback.
- Work alongside MOD to ensure the smooth running of the day-to-day operations. Conduct daily stand up in the absence of an OM; Function as MOD in limited capacity as needed.
- Foster a culture of teamwork, collaboration, and accountability among teams to achieve common goals and objectives.
- Develop and manage and monitor project budgets, tracking of expenses, and purchasing cost control against budget allocations.
- Oversee the purchases of each department to maintain effective cost controls while preserving the long-term value of each asset.
- Monitor guest satisfaction scores, reviews, and feedback to assess service quality and identify areas for improvement.
- Conduct daily property visits and inspections to ensure compliance with brand standards, policies, and procedures.
Pool Maintenance, Repair & Service Supervisor
Villatel is seeking a Pool Maintenance, Repair & Service Supervisor to ensure the efficient operation and longevity of our onsite pool systems throughout Central Florida.
Pool Maintenance, Repair & Service Supervisor
The ideal candidate will oversee all areas of pool maintenance, diagnostics, and repairs, ensuring exceptional service and adherence to budgetary constraints.
- Maintain a schedule for routine pool cleaning, chemical balancing, and equipment checks.
- Maintain accurate inspection records, repairs, and maintenance activities.
- Conduct regular inspections of pool facilities, identifying and reporting any maintenance needs or safety hazards.
- Keep team members informed about pool closures, maintenance schedules, and any important updates.
- Manage vendor relationships with pool maintenance companies, scheduling service calls, and ensuring quality work within budget. Monitor the work done by vendors to ensure it meets safety and quality standards.
- Respond to guest inquiries and concerns regarding pool operations, addressing issues promptly and professionally.
- Adhere to safety protocols and industry regulations while performing repairs and maintenance tasks.
- Stay up-to-date on industry best practices and safety regulations for pool maintenance.
- Conduct routing training sessions for team members on pool safety procedures.
- Prepare reports on pool operations and maintenance needs for property management.
Purchasing & Operations Manager
We're seeking a Purchasing & Operations Manager, responsible for overseeing and managing projects across Villatel’s portfolio while also handling all purchasing, procurement, and logistical functions
Purchasing & Operations Manager
This role requires strong project management skills, as well as expertise in sourcing, negotiating, and managing vendor relationships to ensure the efficient operation of Villatel Resorts. The ideal candidate will have a background in hospitality operations and/or hotel management.
- Develop and execute procurement strategies to fulfill business requirements.
- Source potential vendors, obtain quotes, and negotiate contracts to secure favorable terms and pricing.
- Manage vendor relationships, including performance evaluations and contract renewals.
- Lead project execution and monitor progress to ensure projects are completed on time and within budget.
- Coordinate cross-functional teams to align project objectives with purchasing and procurement goals.
- Communicate project status, purchasing updates, and procurement strategies to stakeholders.
- Oversee inventory levels and reorder points for essential supplies and materials.
- Implement inventory control procedures to minimize waste and optimize inventory turnover.
- Ensure purchased goods and services meet quality standards and specifications.
- Monitor vendor performance and address any issues or concerns in a timely manner.
- Develop and manage project budgets, tracking expenses, and cost control.
- Work closely with owner relations and accounting teams to ensure accurate financial reporting and forecasting.
Reservations Agent
We're seeking a Reservations Agent to join our team, responsible for providing expert knowledge of our brand and products to uncover their needs and recommend personalized solutions that will help guests create experiences and memories like no other destination.
Reservations Agent
As a Reservations Agent, you will play a crucial role in maximizing revenue and ensuring guest satisfaction through effective reservation management in a fast-paced environment.
- Process reservation requests received through multiple channels, including phone calls, emails, online platforms, and travel agencies, with accuracy and attention to detail.
- Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience.
- Monitor room availability and make real-time adjustments to inventory to maximize occupancy and revenue potential, while adhering to pricing and inventory management strategies.
- Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency.
- Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests.
- Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately.
- Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests.
