Careers
Current Openings
Dispatch Manager
We're seeking a Dispatch Manager to lead the team and support Operations. This individual must possess the ability to multi-task and organize a number of priorities based on business needs. The ideal candidate will oversee the coordination of dispatching maintenance, housekeeping, guest services and other requested services to ensure timely issue resolution. This position requires excellent proactive communication skills coupled with a commitment to delivering exceptional guest experiences.
Dispatch Manager
- Supervise and coordinate the dispatching of maintenance, and other service requests to appropriate personnel or departments.
- Supervise and mentor the dispatch team, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards.
- Monitor incoming requests through various channels, such as phone calls, emails, and online platforms and address any issues and/or delays in resolution.
- Act as a point of contact for escalated inquiries to assist in timely and effective resolution.
- Prioritize and assign tasks based on urgency, nature of the request, and availability of resources.
- Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards.
- Maintain accurate records of dispatched requests, including timestamps, assigned personnel, and completion status.
- Liaise with various departments, including maintenance and management, to coordinate service delivery and resolve guest-related issues.
- Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolution(s).
- Collaborate with the management team to identify trends, recurring issues, and areas for improvement in the service delivery processes. Monitor the quality of service provided by maintenance and other service teams to ensure adherence to company standards and guest expectations.
- Ensure follow-up communications to verify the completion and satisfactory resolution of dispatched requests.
Director, Guest Experience
We're seeking a highly experienced and dynamic Director of Guest Experience to provide exceptional leadership and strategic guidance to our Guest Experience team while ensuring unparalleled service to our guests. The role demands a passional individual with superior communication and interpersonal skills and a high degree of professionalism.
Director, Guest Experience
- Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and vacation rental offerings.
- Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type.
- Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests.
- Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences.
- Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types.
- Serve as a company-wide subject matter expert for Guest Experience, regularly collaborating with management at other Villatel properties to provide guidance, share successful strategies, and ensure brand consistency across the portfolio.
- Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team.
- Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests.
- Capture and critically analyze guest feedback data from the Orlando resort to continuously improve service standards, and to inform and influence best practices for Guest Experience teams across all Villatel sites.
- Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training.
- Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodation within the resort.
Guest Experience Specialist, Apartments by Marriott Bonvoy
We're seeking a Guest Experience Specialist to work both the morning and evening shifts. The ideal candidate is passionate about delivering outstanding service and plays a key role in making sure our Apartments by Marriott Bonvoy guests enjoy a memorable and exceptional stay that leaves a lasting impression.
Guest Experience Specialist, Apartments by Marriott Bonvoy
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Maintenance Technician, Orlando, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Orlando, FL
- Maintenance Duties: Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeal of guest accommodations, common areas, and facilities.
- Multi-Trade Expertise: Demonstrate proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address a wide range of maintenance issues effectively.
- Guest Interaction: Interact with guests in a courteous, professional manner while addressing maintenance requests, troubleshooting issues, and providing timely and efficient solutions to ensure guest satisfaction.
- Emergency Response: Respond promptly to emergency maintenance situations, such as plumbing leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and mitigate potential damage to property.
- Preventive Maintenance: Implement preventive maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment and facilities.
- Communication: Maintain clear and open communication with guests, colleagues, and management regarding maintenance activities, progress, and any potential impact on guest experiences.
- Safety Compliance: Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for yourself, colleagues, guests, and visitors.
- Documentation: Maintain accurate records of maintenance activities, including work orders, repairs, inspections, and equipment inventory, for documentation, tracking, and reporting purposes.
Maintenance Technician, Davenport, FL
We're seeking a Maintenance Technician who will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. In this role you will interact with guests while using your expertise in various trades to resolve guest related maintenance issues and deliver an exceptional guest experience.
Maintenance Technician, Davenport, FL
The ideal candidate will be an experienced technician, with aspirations to expand their skill sets in the area of residential engineering. Your daily task will be to conduct routine inspections, make engineering repairs, and create preventative measures to keep our equipment running smoothly and to minimize any risk.
- Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeals of guest accommodations, common areas, and facilities.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Interact with guests in a courteous and professional manner while addressing maintenance requests to provide timely and efficient solutions, ensuring guest satisfaction.
- Respond promptly to emergency maintenance situations, such as pluming leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and minimize potential damage to property.
- Implement preventative maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment.
- Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
- Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for everyone.
- Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment for tracking and reporting purposes.
Dispatch Specialist, Davenport, FL
We're seeking a highly organized Dispatch Specialist to support Operations. This individual must possess the ability to multi-task in a fast-paced environment. The Dispatch Specialist will play a critical role in coordinating and overseeing the dispatching of maintenance, housekeeping, guest services, and other service requests to ensure efficient and timely issue resolution. This position requires excellent communication skills along with a commitment to delivering exceptional experiences for our guests.
Dispatch Specialist, Davenport, FL
- Monitor incoming requests through various channels, such as phone calls, emails, and online platforms, and address any issues and/or delays in resolution.
- Prioritize and assign tasks based on urgency, nature of the request, and availability of resources.
- Ensure that all service requests are addressed promptly and efficiently to meet guest satisfaction standards.
- Maintain accurate records of dispatched requests, including timestamps, assigned personnel, and completion status.
- Liaise with various departments, including maintenance, housekeeping, and management, to coordinate service delivery and resolve guest-related issues.
- Communicate effectively with guests to gather information about service requests, provide updates on status, and ensure satisfaction with resolution(s).
- Conduct follow-up to verify the completion and satisfactory resolution of dispatched requests.
Director of Maintenance
We’re seeking a Director of Maintenance to lead our Maintenance Team in the upkeep, maintenance, and functionality of our guest accommodations and facilities. This individual will work closely with the Operations, Dispatch, and Guest Experience teams to ensure communication and collaboration regarding all maintenance issues.
Director of Maintenance
- Supervise the maintenance team to ensure delivery of outstanding service while upholding company standards.
- Create and implement a formal training program for maintenance new hires as well as reoccurring training for the team.
- Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
- Ensure plumbing, electrical systems, HVAC, and structural elements, are in good working condition to ensure safety, functionality, and the aesthetic appeal of guest accommodations.
- Develop and implement a preventative maintenance program to proactively identify and address maintenance issues before they escalate.
- Ensure adherence to Task Management protocols for efficient workflow and documentation management.
- Manage the maintenance department budget.
- Ensure compliance with local, state, and federal health and safety regulations.
- Respond to maintenance emergencies during and outside of regular working hours.
- Coordinate with other departments to minimize disruption to guests during emergency repairs.
- Communicate effectively with management and staff regarding maintenance issues and resolutions.
- Prepare and present maintenance reports to management when applicable.
Night Auditor (Apartments by Marriott Bonvoy)
We're seeking a Night Auditor who takes pride in providing exceptional guest service, collaborating with different departments including operations, maintenance, dispatch, and housekeeping. This role includes the responsibility of balancing financial transactions, ensuring the accuracy of guest accounts, and preparing Accounting and Operational reports. Previous experience as a Night Auditor is required.
Night Auditor (Apartments by Marriott Bonvoy)
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
- Balancing the day's financial transactions, ensuring that guest accounts are accurate, and providing reports to Accounting and Operations Management.
- Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
- Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
- Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
- Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
- Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
