Frequently Asked Questions

• Are the accommodations at Villatel Orlando Resort pet-friendly?

  Select units at Villatel Orlando Resort are dog-friendly! Additional fees apply. Please contact the Guest Services team for more information on our dog-friendly units and to inquire about availability: (407) 972-1183 or stay@villatel.com.

• How close is Villatel Orlando Resort to the theme parks?

  It’s about a 10-minute drive to Universal Orlando and about 20 minutes to Disney World, depending on traffic and the park(s) you are visiting.

• Does the resort offer transportation to the parks?

  Yes! We now offer shuttle service to and from the parks; use the shuttle link in your pre-arrival email or welcome guide to reserve your seats up to 48 hours prior to riding. Seats are limited and reservations are required to board!

• Does the resort offer discounted Universal or Disney tickets?

  Not at this time; however, Play Cards for Dezerland Park Orlando are included in the resort fee and redeemable for epic rides, games, exhibits, and more!

• Does the resort offer any handicap accessible units?

  While our accommodations are not ADA accessible, we are more than happy to arrange for a ramp to be installed at your front door to provide easier access. This option is available for an additional fee.

• Are your resort amenities open yet?

  We are eagerly anticipating the opening of our amenity center in late 2024/ early 2025! Our accommodations are priced at a discounted rate until our amenities are up and running.

• What does the current resort fee cover prior to the launch of the amenity center?

  The resort fee covers a host of benefits guests enjoy during every stay, including shuttle service to and from Disney & Universal, complimentary Play Cards for rides, games, & exhibits at Dezerland Park Orlando, WiFi, parking, starter house supplies and toiletries, and convenient access to our dedicated concierge and maintenance team.

• Are the pools in the villas heated?

  Pool & spa heat is available for a daily add-on fee that varies depending on the pool's size. Once heated, pool temperatures are set to reach 82-86 degrees Fahrenheit; spas are set to reach 102 degrees Fahrenheit. Depending on the weather, it can take up to 24 hours to heat the pool, so it is recommended that you reserve pool heat in advance of your stay if you’d like to add this service.

• Will the spas be hot without pool heat?

  No, pool heat distributes heat to both the pool and the spa simultaneously; the spa will not be warm if pool heat isn’t turned on. Turn the manual timer on the lanai wall to turn on the spa jets and heat the spa up to 102 degrees Fahrenheit. Note that the spas are not “hot tubs”; they will not reach temperatures usually associated with hot tubs and cannot be heated as stand-alone spas. When the jets are on, the heat will be directed toward the spa and away from the pool.

• Will the pool stay heated in colder weather?

  ‘Cold fronts’ in the winter months (i.e. temps below 60 degrees) can cause the pool equipment to stop functioning; this does not constitute mechanical failure and refunds for pool heat will not be issued.

• Does every villa have a spa?

  Each of our 6+ bedroom units features a spa. 4- and 5- bedroom units do not feature a spa.

• Does the pool have a child safety gate?

  Yes, all of our pools are equipped with a child-friendly safety gate between the lanai and the pool area.

• What’s the best way to get around once I arrive?

  If you prefer to have a car to get around during your stay, we recommend renting from any of the major car rental companies at the airport. However, we do offer shuttle service to and from Disney and Universal, and we’re conveniently located near the city’s best shopping and dining—so you may cut costs and hassle by taking Ubers/ Lyfts instead of renting a car!

• How many parking spaces are included with each reservation?

  You are permitted 2-3 vehicles depending on the size of your unit. Each of our 4-7-bedroom accommodations include parking passes for up to two vehicles per home. Our 9-bedroom accommodations include parking passes for up to three vehicles.

• Where should I park?

  You're allocated 1 parking space near your home. This space is marked with the numbers in your home's address. You are most welcome to use 1 overflow parking space (for 1-7 bedroom reservations) or 2 overflow parking spaces (for 9-bedroom reservations) in any of the resort’s community lots nearest to your unit. Kindly adhere to these designated areas during your stay to avoid ticketing or towing at your expense. While at the resort, you must display your villa's designated parking pass in the front dashboard or rearview mirror of every vehicle. Parking passes may not be shared and may be revoked in the event of parking violations.