How will I know how to get into my unit?

You'll receive a check-in email on the day of or before arrival with your door code. Simply enter it on the electronic keypad and head inside!

Are Villatel's accommodations pet-friendly?

Outside of service animals, pets are not permitted inside most Villatel accommodations. However, select units in select resorts are dog-friendly! Additional fees apply. Please inquire with the Guest Services team for more information on our dog-friendly units:407-307-2794 or stay@villatel.com.

What time do I need to check in and check out?

On the day of arrival, check-in begins at 4PM. Check-out is at 10AM.

Who can I contact during my stay for assistance or service add-ons?

Our Guest Services team is at your service every day from 7:30AM - 10:30PM. Get in touch by phone or email and we'd be happy to help! 407-307-2794 or stay@villatel.com.

Will toiletries and pantry basics be stocked when I arrive?

Each bathroom features a starter kit of travel-sized soap, shampoo, conditioner, body wash, lotion, and a roll of toilet paper. Your home will also come equipped with a starter pantry kit, comprised of paper towel, garbage bags, dishwashing tabs, dish soap, a tide single load, and a stock of coffee/tea bags. Starter kits are only refilled with a purchase of our daily or mid-stay cleans.

Are cleaning services available?

Yes! You can add daily or mid-stay cleans to your reservation for an added fee. Get in touch to inquire about pricing and availability:407-307-2794 or stay@villatel.com.

Does the pool have a child safety gate?

Yes, all of our pools are equipped with a child-friendly safety gate between the lanai and the pool area.

Are the pools in the villas heated?

Pool & spa heat is available for a daily add-on fee that varies depending on the pool's size. Once heated, pool temperatures are set to reach 82-86 degrees Fahrenheit; spas are set to reach 102 degrees Fahrenheit. Depending on the weather, it can take up to 24 hours to heat the pool, so it is recommended that you reserve pool heat in advance of your stay if you’d like to add this service.

Will the spas be hot without pool heat?

No, pool heat distributes heat to both the pool and the spa simultaneously; the spa will not be warm if pool heat isn’t turned on. Turn the manual timer on the lanai wall to turn on the spa jets and heat the spa up to 102 degrees Fahrenheit. When the jets are on, the heat will be directed toward the spa and away from the pool. Note that the spas are not “hot tubs”; they will not reach temperatures usually associated with hot tubs and cannot be heated on their own, separate from the pool.

Will the pool stay heated in colder weather?

‘Cold fronts’ in the winter months (i.e. temps below 60 degrees) can cause the pool equipment to stop functioning; this does not constitute mechanical failure and refunds for pool heat will not be issued.

Does every villa have a spa?

Most 6+ bedroom units feature a spa, but we recommend that you check the listing details of your specific unit or reach out to our Guest Services team to confirm.

What are the rules for departure?

Before you check out of your villa, we kindly ask that you close all windows and lock all doors. Brownie points if you can help us out by turning off lights and fans, and leave the thermostats at 72+ degrees. You are welcome to leave behind unopened food and drink items; our housekeeping staff will deliver these to local churches/charities.

Where can I find information on travel insurance?

You can find information about travel insurance here:https://villatel.com/travel-insurance

Special Offers

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Villatel Orlando Resort

25% Off A Winter Stay

Villatel Orlando Resort

25% Off A Winter Stay

Winter in Orlando brings comfortable weather, fewer crowds—and great rates on the city's most epic new resort, next door to Epic Universe. For a limited time, unlock 25% off your winter stay at any villa in Villatel Orlando Resort.

Learn More

Use Code: WINTER25 at checkout
Stay Dates: 1/2/26 – 3/26/26
Book Dates: Through 3/26/26
Min: 3+ nights
*Select blackout dates apply.

Book Now

Use Code: WINTER25 at checkout
Stay Dates: 1/2/26 – 3/26/26
Book Dates: Through 3/26/26
Min: 3+ nights
*Select blackout dates apply.

Villatel Orlando Resort

Play More, Stay More

Villatel Orlando Resort

Play More, Stay More

Stay longer and experience more with 20% off stays of five nights or more—plus receive a $100 Dezerland gift card per stay. Enjoy all the space, private pools, themed bedrooms, and resort-style amenities Villatel Orlando Resort is known for, then take the fun even further at Dezerland’s massive indoor amusement park featuring go-karts, arcade games, bowling, dining, and attractions for all ages.

Learn More

Use code: PLAYMORE at checkout
Stay Dates: Now - 5/21/26
Book Dates: Through 3/22/26
Offer valid on future stays of 5+ nights at Villatel Orlando Resort, The Villas (Apartments by Marriott Bonvoy excluded from promo)
Select blackout dates apply

Book Now

Use code: PLAYMORE at checkout
Stay Dates: Now - 5/21/26
Book Dates: Through 3/22/26
Offer valid on future stays of 5+ nights at Villatel Orlando Resort, The Villas (Apartments by Marriott Bonvoy excluded from promo)
Select blackout dates apply

All Resorts

Book 7 Nights, Get the 8th Night Free

All Resorts

Book 7 Nights, Get the 8th Night Free

Your sweet escape just got sweeter 🍬: book 8 nights and only pay for 7! Excludes major holidays.

Learn More

Stay dates: 1/1/26-12/15/26
Excludes dates: 3/31/26-4/12/26 and 12/15/26-1/3/27
Offer valid for new bookings in all Villatel resorts
Use coupon code: 1FREENIGHT at checkout

Book Now

Stay dates: 1/1/26-12/15/26
Excludes dates: 3/31/26-4/12/26 and 12/15/26-1/3/27
Offer valid for new bookings in all Villatel resorts
Use coupon code: 1FREENIGHT at checkout

Villatel Orlando Resort

Florida & Georgia Resident Offer

Villatel Orlando Resort

Florida & Georgia Resident Offer

Living local has its perks. Enjoy 15% off when you book 2 nights or more at Villatel Orlando Resort. It's the perfect excuse to hop in the car, head to Orlando, and turn an easy drive into a full-on vacation.

Learn More

Use code: LOCAL at checkout
Stay Dates: now – 12/19/2026
Book Dates: now – 12/19/2026
Min: 2+ nights
Blackout Dates: 3/31-4/12/26, 11/22-11/28/26

Book Now

Use code: LOCAL at checkout
Stay Dates: now – 12/19/2026
Book Dates: now – 12/19/2026
Min: 2+ nights
Blackout Dates: 3/31-4/12/26, 11/22-11/28/26

Homes By Villatel, Orlando

Florida & Georgia Resident Offer

Homes By Villatel, Orlando

Florida & Georgia Resident Offer

Local perks, unlocked. Florida and Georgia residents can enjoy 10% off when booking 4 nights or more at all Homes By Villatel locations. Pack up the car and turn your road trip into the ultimate retreat!

Learn More

Use code: LOCAL10 at checkout
Stay Dates: valid for new reservations booked within 90 days of arrival
Book Dates: now – 12/21/2027
Min: 4+ nights
Blackout Dates: 3/31-4/12/26, 11/22-11/28/26, 12/20-12/31/26, 4/17-5/1/27, 11/22-11/27/27, 12/21-12/31/27

Book Now

Use code: LOCAL10 at checkout
Stay Dates: valid for new reservations booked within 90 days of arrival
Book Dates: now – 12/21/2027
Min: 4+ nights
Blackout Dates: 3/31-4/12/26, 11/22-11/28/26, 12/20-12/31/26, 4/17-5/1/27, 11/22-11/27/27, 12/21-12/31/27

Villatel at Harbor Island Beach Club

Florida & Georgia Resident Offer

Villatel at Harbor Island Beach Club

Florida & Georgia Resident Offer

Local perks, unlocked. Florida and Georgia residents can enjoy 10% off when booking 4 nights or more at Villatel at Harbor Island Beach Club. Pack up the car and turn your road trip into the ultimate retreat!

Learn More

Use code: LOCAL10 at checkout
Stay Dates: valid for new reservations booked within 90 days of arrival
Book Dates: now – 12/21/2027
Min: 4+ nights
Blackout Dates: 3/31-4/12/26, 11/22-11/28/26, 12/20-12/31/26, 4/17-5/1/27, 11/22-11/27/27, 12/21-12/31/27

Book Now

Use code: LOCAL10 at checkout
Stay Dates: valid for new reservations booked within 90 days of arrival
Book Dates: now – 12/21/2027
Min: 4+ nights
Blackout Dates: 3/31-4/12/26, 11/22-11/28/26, 12/20-12/31/26, 4/17-5/1/27, 11/22-11/27/27, 12/21-12/31/27

FAQs

How do I apply a promo code to my reservation?

To apply a promo code to your reservation, first choose your desired villa type and click "Book Now." In the checkout screen of the booking process, you will reach the payment section. Here, look for the box labeled "Have a promo code?" and enter your code there. Then, click "Submit" to apply the discount to your reservation.

How do I select add-ons during the booking process?

After selecting your villa and clicking "Book Now," you'll see standard add-ons such as early/late checkout, pool heat, and grill use on the checkout screen. You can select "Add To Trip" at this point or proceed to the confirmation screen by clicking "Confirm & Pay" to add them there. Once your reservation is confirmed, you’ll have another chance to choose additional add-ons and packages by selecting "Add To Trip" before finalizing your booking and clicking "Confirm & Pay."

Who can I contact for assistance with add-ons after receiving my booking confirmation or during my stay?

Our Guest Services team is available 24/7 to assist you. Feel free to reach out by phone or email, and we'll be happy to help! Contact us at 407-307-2794 or stay@villatel.com.

Special Offers

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