Frequently Asked Questions

• Are the private pools heated?

  Pool & spa heat is available for a daily add-on fee. Once heated, pool temperatures are set to reach 82-86 degrees Fahrenheit; spas are set to reach 102 degrees Fahrenheit. Depending on the weather, it can take up to 24 hours to heat the pool, so it is recommended that you reserve pool heat in advance of your stay if you’d like to add this service.

• Will the spas be hot without pool heat?

  No, pool heat distributes heat to both the pool and the spa simultaneously; the spa will not be warm if pool heat isn’t turned on. Turn the manual timer on the lanai wall to turn on the spa jets and heat the spa up to 102 degrees Fahrenheit. When the jets are on, the heat will be directed toward the spa and away from the pool. Note that the spas are not “hot tubs”; they will not reach temperatures usually associated with hot tubs and cannot be heated on their own, separate from the pool.

• Will the pool stay heated in colder weather?

  ‘Cold fronts’ in the winter months (i.e. temps below 60 degrees) can cause the pool equipment to stop functioning; this does not constitute mechanical failure and refunds for pool heat will not be issued.

• Does every villa have a spa?

  Yes, every pool at Villatel Village features a spa.

• What's the best way to get around once I arrive?

  To make sure you have the smoothest trip possible, we recommend renting a car after you arrive from any of the major car rental companies. It’s the quickest and easiest way to get to all of your Orlando vacation destinations, as well as shopping and restaurants. And the rental companies are located right inside the airport, so you don’t have to waste a minute on a shuttle.

• How many parking spaces are included with each reservation?

  Up to 5 cars are permitted per reservation.

• Where should I park?

  If you’ve reserved a 6-bedroom villa, you can park 2-3 standard size cars in the driveway. 11- and 12- bedroom units fit up to 5 standard size cars in the driveway. If extra parking is needed, there are designated street parking spots throughout Solterra Resort (marked by white lines). These overflow spots are not located within the Villatel Village neighborhood of the resort; they are ~.5 - 1 mile away. Cars parked on the grass or blocking a driveway/sidewalk will be towed. Every car MUST obtain a parking pass upon entry into the community from the front gate and always display it on their dashboard. RVs, large vans, tractors, and buses are not permitted inside the resort.

• How do I dispose of trash during my stay?

  Please place bagged trash in the bin outside your villa for collection. Pick-up begins as early as 6am, so please plan accordingly for same-day pick-ups. Loose trash will not be picked up; please ensure all trash is bagged and properly tied up.