Enchanted Kingdom

Yes, Solterra Resort welcomes up to two well-mannered furry friends per reservation, with a maximum combined weight of 125 lbs, or 75 lbs for a single dog. A non-refundable $150 fee applies per dog, per stay. ADA-certified service dogs are always welcome at no charge. Please reach out to our Guest Services team with any further inquiries: (407) 606-6163 or stay@villatel.com.

Pool & spa heat is available for a daily add-on fee. Once heated, pool temperatures are set to reach 82-86 degrees Fahrenheit; spas are set to reach 102 degrees Fahrenheit. Depending on the weather, it can take up to 24 hours to heat the pool, so it is recommended that you reserve pool heat in advance of your stay if you’d like to add this service.

No, pool heat distributes heat to both the pool and the spa simultaneously; the spa will not be warm if pool heat isn’t turned on. Turn the manual timer on the lanai wall to turn on the spa jets and heat the spa up to 102 degrees Fahrenheit. When the jets are on, the heat will be directed toward the spa and away from the pool. Note that the spas are not “hot tubs”; they will not reach temperatures usually associated with hot tubs and cannot be heated on their own, separate from the pool.

‘Cold fronts’ in the winter months (i.e. temps below 60 degrees) can cause the pool equipment to stop functioning; this does not constitute mechanical failure and refunds for pool heat will not be issued.

Yes, every Villatel unit at Solterra Resort features a spa.

Yes, all of our pools are equipped with a child-friendly safety gate between the lanai and the pool area.

To make sure you have the smoothest trip possible, we recommend renting a car after you arrive from any of the major car rental companies. It’s the quickest and easiest way to get to all of your Orlando vacation destinations, as well as shopping and restaurants. And the rental companies are located right inside the airport, so you don’t have to waste a minute on a shuttle.

Up to 5 cars are permitted per reservation.

You can park up to 2 cars in the driveway. If extra parking is needed, there are designated street parking spots throughout Solterra Resort (marked by white lines). Cars parked on the grass or blocking a driveway/sidewalk will be towed. Every car MUST obtain a parking pass upon entry into the community from the front gate and always display it on their dashboard. RVs, large vans, tractors, and buses are not permitted inside the resort.

Payment depends on the rate you select.

For our Standard Rate, a 20% refundable deposit is required at the time of booking to secure your stay. This deposit includes the base rate and all applicable fees, and your reservation is not confirmed until it is received. The remaining balance is due 30 days before arrival, and unpaid balances past this date will result in cancellation. Reservations made within 30 days of check-in require full payment at the time of booking.

For our Book Early & Save Rate, full payment is required at the time of booking.

A nonrefundable Property Protection Fee is also required and may cover accidental damages reported before checkout, at our discretion. In some cases, we may also place a security deposit hold, which will be released or refunded within two weeks of departure, pending a satisfactory inspection.

All cancellation requests must be submitted in writing by emailing stay@villatel.com.

For our Standard Rate, you may modify your reservation once up to 30 days before arrival, subject to availability and current rates at the time of the change. Changes cannot be made within 30 days of arrival. If you cancel 30 or more days prior to arrival, your deposit will be refunded. If you cancel within 30 days of arrival, the reservation is non-refundable and the full balance will be due.

For our Book Early & Save Rate, cancellations made more than 24 hours after booking are non-refundable.

We encourage guests to secure travel insurance to protect against unexpected cancellations.

If you booked through a third-party platform, please note that stricter cancellation terms may apply.

Check-in is from 4:00 pm on the day of arrival; check-out is by 10:00 am on the day of departure. Final instructions, including directions and your door code, will be sent about 4 days before arrival.

Failure to depart on time will result in an immediate charge of a daily rate equal to two times the highest published rate for the property, plus any additional costs or damages incurred.

Note: Guests may need to provide a government-issued ID for verification, especially if booking within 14 days of arrival. The credit card on file must match the name on the reservation. Reservations may be canceled if there is reason to suspect fraud or if ID verification is refused. The minimum age to book a stay with Villatel is 21; bookings made by anyone younger are void.