What is your Cancellation policy due to Coronavirus?

Standard booking policies apply. Please visit:https://villatel.com/property-terms-and-conditions/

What is the best way to get around once I arrive?

To make sure you have the smoothest trip possible, we recommend renting a car after you arrive from any of the major car rental companies. It’s the quickest and easiest way to get to all of your Orlando vacation destinations, as well as shopping and restaurants. And the rental companies are located right inside the airport, so you don’t have to waste a minute on a shuttle.

How will I know how to get into my villa?

You’ll receive a code for the front door of your house 24-48 hours prior to arrival.

What time do I need to check in and check out?

On the day of arrival, check-in begins at 4PM. Check-out is at 10AM.

Who should I contact for assistance?

With our homes, you don’t just get a place to stay. You get a team vying to make your vacation as enjoyable as possible.rnrnGuest Services can be reached at:(407) 307 - 2794.

Who should I contact for service add-ons:

Guest services is your point of contact for all service add-ons, including booking theme park tickets and VIP services, private chef services, character breakfasts, professional photography, sourcing baby items, pre-stocking groceries, and more.

Will toiletries and pantry basics be stocked when I arrive?

Each bathroom features a starter kit of travel sized luxury soap, shampoo, conditioner, body wash, lotion, and a roll of toilet paper. Your home will also come equipped with a starter pantry kit, comprised of 1 paper towel roll, 3 black garbage bags, 1 white kitchen garbage bag, 3 dishwashing tabs, 1 small bottle of dish soap, 1 tide single load, stock of coffee/tea bags.rnrnFor refills, be sure to hit up the nearest Publix. We’ll send you the address in your welcome letter once you book.

Will there be housekeeping?

Your home will be spotless when you arrive, and we’ll get it cleaned up when you leave. But outside of that, it’s up to you to keep the house in shape. Daily home cleaning is available for a fee, though. Ask us about pricing, details, and how to opt in!

Will the pool in my villa be heated?

Pool heating is available for a fee (between $30-75 a night).

What are the rules for departure?

As mentioned above, checkout is at 10AM, though we will try to accommodate a later departure, if available. Let us know if you need that, and we’ll do our best. Other than that, nothing else for you to do. Just lock the door behind you, and head on out.

Where can I find information on travel insurance?

You can find information about travel insurance here:https://villatel.com/travel-insurance

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