What is your Cancellation policy due to Coronavirus?

Standard booking policies apply. Please visit:https://villatel.com/property-terms-and-conditions/

What is the best way to get around once I arrive?

To make sure you have the smoothest trip possible, we recommend renting a car after you arrive from any of the major car rental companies. It’s the quickest and easiest way to get to all of your Orlando vacation destinations, as well as shopping and restaurants. And the rental companies are located right inside the airport, so you don’t have to waste a minute on a shuttle.

How will I know how to get into my villa?

You’ll receive a code for the front door of your house 24-48 hours prior to arrival.

What time do I need to check in and check out?

On the day of arrival, check-in begins at 4PM. Check-out is at 10AM.

Who should I contact for assistance?

With our homes, you don’t just get a place to stay. You get a team vying to make your vacation as enjoyable as possible.rnrnGuest Services can be reached at:(407) 307 - 2794.

Who should I contact for service add-ons:

Guest services is your point of contact for all service add-ons, including booking theme park tickets and VIP services, private chef services, character breakfasts, professional photography, sourcing baby items, pre-stocking groceries, and more.

Will toiletries and pantry basics be stocked when I arrive?

Each bathroom features a starter kit of travel sized luxury soap, shampoo, conditioner, body wash, lotion, and a roll of toilet paper. Your home will also come equipped with a starter pantry kit, comprised of 1 paper towel roll, 3 black garbage bags, 1 white kitchen garbage bag, 3 dishwashing tabs, 1 small bottle of dish soap, 1 tide single load, stock of coffee/tea bags.rnrnFor refills, be sure to hit up the nearest Publix. We’ll send you the address in your welcome letter once you book.

Will there be housekeeping?

Your home will be spotless when you arrive, and we’ll get it cleaned up when you leave. But outside of that, it’s up to you to keep the house in shape. Daily home cleaning is available for a fee, though. Ask us about pricing, details, and how to opt in!

Will the pool in my villa be heated?

Pool heating is available for a fee (between $30-75 a night).

What are the rules for departure?

As mentioned above, checkout is at 10AM, though we will try to accommodate a later departure, if available. Let us know if you need that, and we’ll do our best. Other than that, nothing else for you to do. Just lock the door behind you, and head on out.

Where can I find information on travel insurance?

You can find information about travel insurance here:https://villatel.com/travel-insurance

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Our Resorts

Villatel Orlando Resort
Villatel Orlando Resort

This brand-new resort offers premier, highly amenitized accommodations for groups of all sizes, and is situated at the heart of Orlando's famous International Drive–minutes from the Convention Center, Universal and Disney theme parks, sports arenas, shopping districts, and more. Plus, the resort's unparalleled water park and amenity center opens late 2024.
- 4, 5, 6, 7, & 9-bedroom villas & estates (2-3-bedroom apartments opening in 2025)
- Grand living, dining, & work spaces
- In-house theaters, arcades, game lofts, & more
- (Opening late 2024) Water park, sports courts, gym, & on-site dining
Explore Resort
Villatel Village Resort
Villatel Village Resort

Experience the ultimate in luxury and entertainment at this spectacular vacation community nestled in a gated enclave within the state-of-the-art Solterra Resort. Take your pick from 71 neighboring designer homes packed with custom amenities and entertainment—just ~20 minutes from Disney, and in close proximity to top golf courses and sports complexes.
- 6, 11, & 12-bedroom villas & estates
- In-house bowling, sports simulators, fitness rooms, & more
- 15,000-square-foot on-site Event & Conference Center
- Access to Solterra Resort amenities down the road: grand resort pool, lazy river, slide, and dining
Explore Resort
Harbor Island Resort
Harbor Island Resort

Nestled within a luxe, gated resort steps from Melbourne Beach, Florida, discover our grand, spacious vacation villas and exclusive resort amenities–just a short drive from the Space Coast’s top attractions and the hustle of Orlando. It’s the ultimate beach retreat, and a total treat for big groups looking to get more for less.
- 4, 5, 6, & 8-bedroom villas & estates
- In-house casinos, karaoke rooms, game rooms, theaters, and more
- Access to grand resort pool & beach rentals
- On-site resort fitness activities, events, and leisure activities
Explore Resort
Solara Resort
Solara Resort

Tucked inside a charming resort community, discover 20 fabulous properties for group retreats of all kinds—featuring sleek decor and designer furnishings, coupled with over-the-top in-house and resort amenities. Plus, they're just a stone’s throw from the Disney parks, Orlando’s top golf courses, and soccer, lacrosse and football complexes.
- 8-9-bedroom estates
- Spacious living/ dining rooms & modern kitchens for big groups
- Charming & cozy specialty rooms: home theaters, arcades, game lofts, jungle gyms, and more
- Access to the resort waterpark and surf simulator, wet and dry playgrounds, clubhouse, and fitness center
Explore Resort
Solterra Resort
Solterra Resort

Enter an enchanting gated vacation community, featuring a grand resort pool, lazy river, water slide, stunning scenic grounds, and four fabulous acres of recreational space–all just a few miles from Disney, myriad top golf courses, and sports attractions.
- 10-bedroom estates
- Luxe, open-plan living & dining space for big groups
- Incredible in-house arcades, movie theater, social spaces, and themed rooms
- Access to resort pool, lazy river, water slide & on-site dining
Explore Resort

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