What is your Cancellation policy due to Coronavirus?

Standard booking policies apply. Please visit:https://villatel.com/property-terms-and-conditions/

What is the best way to get around once I arrive?

To make sure you have the smoothest trip possible, we recommend renting a car after you arrive from any of the major car rental companies. It’s the quickest and easiest way to get to all of your Orlando vacation destinations, as well as shopping and restaurants. And the rental companies are located right inside the airport, so you don’t have to waste a minute on a shuttle.

How will I know how to get into my villa?

You’ll receive a code for the front door of your house 24-48 hours prior to arrival.

What time do I need to check in and check out?

On the day of arrival, check-in begins at 4PM. Check-out is at 10AM.

Who should I contact for assistance?

With our homes, you don’t just get a place to stay. You get a team vying to make your vacation as enjoyable as possible.rnrnGuest Services can be reached at:(407) 307 - 2794.

Who should I contact for service add-ons:

Guest services is your point of contact for all service add-ons, including booking theme park tickets and VIP services, private chef services, character breakfasts, professional photography, sourcing baby items, pre-stocking groceries, and more.

Will toiletries and pantry basics be stocked when I arrive?

Each bathroom features a starter kit of travel sized luxury soap, shampoo, conditioner, body wash, lotion, and a roll of toilet paper. Your home will also come equipped with a starter pantry kit, comprised of 1 paper towel roll, 3 black garbage bags, 1 white kitchen garbage bag, 3 dishwashing tabs, 1 small bottle of dish soap, 1 tide single load, stock of coffee/tea bags.rnrnFor refills, be sure to hit up the nearest Publix. We’ll send you the address in your welcome letter once you book.

Will there be housekeeping?

Your home will be spotless when you arrive, and we’ll get it cleaned up when you leave. But outside of that, it’s up to you to keep the house in shape. Daily home cleaning is available for a fee, though. Ask us about pricing, details, and how to opt in!

Will the pool in my villa be heated?

Pool heating is available for a fee (between $30-75 a night).

What are the rules for departure?

As mentioned above, checkout is at 10AM, though we will try to accommodate a later departure, if available. Let us know if you need that, and we’ll do our best. Other than that, nothing else for you to do. Just lock the door behind you, and head on out.

Where can I find information on travel insurance?

You can find information about travel insurance here:https://villatel.com/travel-insurance

Group Getaways at Villatel

Discover Villatel Village: Orlando’s newest, 5-star destination featuring up to 12 bedroom mansions and a state-of-the-art Event & Conference Center, perfect for group getaways of all kinds—from corporate retreats and sporting events to special occasions, reunions, and more.

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Private Luxury Resort

Custom built to accommodate the needs of groups of all sizes, our luxury micro-resort located inside Orlando's Solterra Resort offers 71 neighboring villas. Book one, five, ten, or as many as you need to accommodate your unique group size.
Amenitized 6-12 Bedroom Villas

Each villa features up to twelve en suite bedrooms, spacious hotel-style social, dining, and entertainment rooms, conference rooms, fully stocked chef's kitchens with large islands for snacking and mingling, and spa pools with outdoor grills and patios.
Event & Conference Center

Our dedicated Events team and Guest Experience concierge are available to help you book one or multiple homes for your group, source catering and event vendors, and reserve dates to host your group gathering at our brand-new, 15,000-square foot Event & Conference Center—opening in Spring 2023.

Corporate Retreats/ Meetings

Bring your team together to experience the perfect balance of work and play.

Up to 12 private suites under one roof
Hotel-style social and dining spaces with adjacent conference rooms
Game lofts, indoor and outdoor lounges, and entertainment rooms for team bonding, including bowling alleys, arcades, and sports simulators

Special Occasions

Whether you’re planning a wedding, bachelor party, or something in between, make your special occasion even more special by hosting your guests in our epic villas designed for living life to the max.

One-of-a-kind entertainment: arcades, table game rooms, home theaters, and more
Huge open-plan kitchen, dining, & living spaces, perfect for socializing over food & cocktails
Oversized spa pools and jacuzzis, plus spacious poolside lounging
Proximity to local attractions and event venues

Sporting Events/ Competitions

Orlando is a hotspot for sports of all kinds. Get your game on in between games at our luxe mansions—the ideal accommodations for re-energizing and bonding with your co-fans, cheerleaders, or teammates.

Ultra-comfortable bedrooms and suites, for the full recharge you need
Relaxing in-house amenities: spa pools, jacuzzis, home theaters, & more
Epic post-game entertainment: arcades, sports simulator rooms, bowling alleys, & more

Family Reunions

It’s not every day that you have the chance to bring together the entire family under one roof. So when you do pull it off, we’ll help make sure it’s better than you ever dreamed possible.

Deluxe mansions for up to 34 friends and family
Dreamy themed bedrooms & play spaces for kids
Premier in-house entertainment for all ages (bowling alleys, trampoline rooms, & more)
Top-of-the-line kitchens and spacious indoor & outdoor dining spaces for family feasts

Tell us about your group travel needs

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